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Job summary

Main area
Volunteer
Grade
Volunteer
Contract
Voluntary
Hours
Flexible working - 4 hours per week (Various Hours)
Job ref
264-7053460-Volunteer-H
Employer
Kettering General Hospital NHS Foundation Trust
Employer type
NHS
Site
Kettering General Hospital
Town
Kettering
Salary
Volunteer Role
Closing
29/09/2025 23:59

Employer heading

Kettering General Hospital NHS Foundation Trust logo

Kettering General Hospital Response Volunteer

Volunteer

Job overview

Please note that volunteering is an unpaid role – we are unable to offer sponsorship as volunteering does not meet UK sponsorship requirements

Can you spare 4 hours a week?

Are you friendly, caring and a good listener? Are you able to approach people to offer help?

We are looking for volunteers Monday to Friday:

AM Shift – start 8.30 and finish at 12.30pm.

PM Shift – starts 12.30 and finish at 4.30pm.

Please note:

The commitment we ask for is:

· 4 hours each shift

· Ideally same day each week

Our volunteers are an invaluable part of the hospital team so come and join us and make a difference.

Main duties of the job

The role is reactive to the needs of the hospital and will involve working across various departments. You will be advised daily as to what tasks you will be required to undertake but could involve running errands for departments, doing well being rounds around the Trust, directing people at the welcome desks and carrying out Meet and Greets.

Volunteers cannot replace the role of a paid employee, and this is not a work placement.

Working for our organisation

Kettering General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Northampton General Hospital and become University Hospitals of Northamptonshire. 

Our Excellence Values 

Compassion 

Respect 

Integrity 

Courageous 

Accountable 

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Detailed job description and main responsibilities

Collecting and delivering notes / swabs / medication / equipment & running errands from various departments / wards

Providing a courtesy ‘Meet & Greet’ service (wheelchair training required)

Assisting with patient / family video calls on wards

Operating a library service to wards

Visiting / chatting to patients who may not have visitors on wards

Support within A&E and Pharmacy department (over 18’s only with full training)

Assist with wellbeing rounds, offering drinks to patients

Cover desks and welcome patient and visitors to the hospital, providing clear, accurate directions

Undertake patient / staff surveys to collect data to understand their experience

Confidentiality must be always maintained regarding patients and their property

Guide people around the hospital and be proactive in assisting anyone who may be lost or need help

Take the Brew Buddy out to support staff wellbeing

Whilst carrying a radio always ensuring you speak professionally over the system and never speak about patients over the radio

We welcome volunteers from all backgrounds, if you require reasonable adjustments to make your application, please contact us on 01536 491589 to book an appointment with the team.

For futher information regarding the role responsibilites and duties please refer to the job description and person specification attached.

Person specification

Qualifications

Essential criteria
  • No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveDisability confident leaderInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.National Preceptorship for Nursing Quality Mark

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Volunteer Services
Job title
Volunteer Services
Email address
[email protected]
Telephone number
01536 491599
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