Detailed job description and main responsibilities

Ward Host

• To communicate with Patients and visitors over their food choices and issues with the service that is being delivered in a tactful and courteous manner.
• To maintain a pleasant customer focused manner at all times.
• Carry out cleaning duties and maintain hygiene levels to ensure Food Hygiene Legislation, Environmental Health Officer requirements and Hazard Analysis Critical Control Point Procedures are conformed to and maintained.
• To ensure all Codes of Practice for Food Safety, Health & Safety, Infection prevention, COSHH and HACCP are adhered to.
• To monitor levels of food waste and report back to the Patient Catering Supervisors/ Co-ordinators.
• To report maintenance defects and problems immediately to the Patient Catering Supervisors / Team Co-ordinators.
• Security of all Trust property when on duty, in accordance with Departmental Policy.
• You will be responsible for providing an efficient food and beverage service to patients on wards ensuring that food and beverages meets patients medical, dietary and cultural needs.
• You will help to prepare the service areas with the necessary equipment, such as crockery, and condiments. In addition, you will be responsible, maintaining a high standard of hygiene and food handling, whilst ensuring all food served to patients is easily accessible.
• Uniform, on the job training and full Trust induction will be given so experience although desired is not essential.
• Ensuring a high quality food and beverage service is provided (Provision of meals and hot or cold beverages). Ensure correct storage, labelling and rotation of chilled produce is followed and relevant temperature monitoring is undertaken. To maintain food quality and service at all times and to action any defects immediately and proactively.
• To maintain a pleasant customer focused manner at all times.

Patient Catering Porter/Assistant

• Carry out cleaning duties and maintain hygiene levels, to ensure Food Hygiene Legislation and Hazard Analysis Critical Control Point procedures are conformed to and maintained, and the operation of mechanical industrial type dishwashers..
• Ensure correct storage, labelling and rotation of all chilled produce and monitoring of refrigerated and heated storage equipment
• To always maintain food quality and excellent customer service, and to action any defects immediately and proactively
• Assembly of Patient meals, desserts and Snacks as directed.
• To safely use all catering related equipment and to report any maintenance defects and problems immediately to the estates department
• To carry out portering of food around the hospital site by the use of trollies and electrical vehicles
• To monitor levels of waste and report them to the Supervisor
• Operation of the electric transportation vehicles in line with the Trust’s policies
• Cleaning of floors/surfaces and machinery as identified in departments cleaning schedule.
• Collection and distribution of function requests.
• Security of all Trust property when on duty, in accordance with Departmental Policy.
• To always maintain a pleasant customer focus, providing Information about food choices taking into consideration cultural and dietary requirements.
• To contribute to the development of the Catering Service by putting forward suggestions for improvements
• Any other related tasks as identified by your Line Manager.
•  To complete daily schedules, temperature records and timesheets via app-based software packages.

Retail Catering Assistant

• Carry out cleaning duties and maintain hygiene levels, to ensure Food Hygiene Legislation and Hazard Analysis Critical Control Point procedures are conformed to and maintained.
• Ensure correct storage, labelling and rotation of all chilled produce and monitoring of refrigerated and heated storage equipment
• To maintain food quality and service at all times, and to action any defects immediately. Proactive preparation of meals, snacks and sandwiches as directed.
• To safely use all catering related equipment and to report any maintenance defects and problems immediately to the estates department.
• To monitor levels of waste and report them to the Supervisor.
• Cleaning of Floors/surfaces and machinery as identified in departments cleaning schedule.
•  Security of all Trust property when on duty, in accordance with Departmental Policy.
• To maintain a pleasant customer focus manner at all times, providing assistance with food choices taking into consideration cultural and dietary requirements.
• To ensure all packaged food is provided with a date illustrating the contents and use by date.
• To contribute to the development of the Catering Service by putting forward suggestions for improvements.
• Any other related tasks as identified by your Line Manager.
• To complete daily schedules, temperature records and timesheets as directed