Neidio i'r prif gynnwys
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Crynodeb o'r swydd

Prif leoliad
Audiology
Gradd
Band 2
Contract
Cyfnod Penodol: 12 mis (Fixed term 12 months)
Oriau
Llawnamser - 37.5 awr yr wythnos (other post 18.5 hours)
Cyfeirnod y swydd
164-7824271
Cyflogwr
Nottingham University Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
Ropewalk house
Tref
Nottingham
Cyflog
£24,465 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
30/03/2026 23:59

Teitl cyflogwr

Nottingham University Hospitals NHS Trust logo

Reception, General clinic Administrator

Band 2

Trosolwg o'r swydd

Services based at Ropewalk House

Monday to Friday

2 post available - 1 x 37.5 hours and 1 x 18.5.

You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.   

You will have good organisational skills and be able to manage your workload effectively.  It is essential for you to be competent in using computer systems as you will be trained to use  hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.

Professionalism is expected within this role.

You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

Prif ddyletswyddau'r swydd

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

As a receptionist you will be the first port of call for patients attending reception for appointments. To ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department, checking patient details and helping with queries. Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.
The clinic administration side of the role means you will be responsible for all aspects of the administration of a patient’s appointment from pulling patient notes and compiling a clinic and dealing with telephone queries from the community and patients alike

Gweithio i'n sefydliad

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Ensure all patient notes are prepared in line with Trust Standard guidelines and key performance indicators including current paper records or thin folders that will support DHR requirements
Photocopying/scanning as required
 Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
Print appointment/procedure confirmation letters as necessary.

 Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Distributing and opening in-coming mail timely and dealing with appropriately.
 Be able to competently use Hospital IT systems and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
 Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
 Undertake any other duties, which may reasonably be required.
 Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of
the department.
 Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately

Manyleb y person

Experience

Meini prawf hanfodol
  • Proven general office experience (2) Customer service skills (2) Experience of Team Working (2) Remains calm and co-operative under pressure or in difficult and uncertain situations (2)
Meini prawf dymunol
  • Experience of reception work (2) Knowledge of hospital IT systems; Medway PAS (2)

essential

Meini prawf hanfodol
  • Educated to GCSE or equivalent including Maths and English (2) Experience of Microsoft packages (2)
Meini prawf dymunol
  • NVQ level 3 in administration or equivalent (1)

Bathodynnau ardystio / achredu cyflogwyr

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Rob West
Teitl y swydd
Deputy Service Manger
Cyfeiriad ebost
[email protected]
Gwybodaeth i gefnogi eich cais

Kerry-Ann Storrie - SGM - [email protected]

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg