Job summary
- Main area
- Medical Administration
- Grade
- Band 3
- Contract
- 6 months (Fixed Term)
- Hours
- Full time
- Part time
- Job ref
- 164-7768931
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Abbeyfields
- Town
- Nottingham
- Salary
- £24,937 - £26,598 Per annum
- Salary period
- Yearly
- Closing
- 15/02/2026 23:59
Employer heading
Patient Pathway Administrator
Band 3
Job overview
An exciting opportunity has arisen for a 6 month fixed term contract Patient Pathway Administrator (PPA) , based at Abbeyfields, Bishops Court, Abbeyfields Road, Nottingham (NG7 2SZ).
We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload.
Working as part of a team, the post-holder will support the provision of a high-quality administrative service to a range of specialties.
Successful candidates will be expected to ensure all clinical correspondence is typed and processed within specified timescales and be able to demonstrate a flexible approach to the role.
Please apply as soon as possible as the post will be closed once a certain number of applications have been received.
Main duties of the job
In addition to the summary below, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Duties will primarily include audio typing clinical correspondence, dealing with incoming mail, as well as communication with clinicians and colleagues.
You will have excellent communication skills and have the ability use your own initiative to respond to queries in a timely and professional manner.
You will be able to demonstrate a clear understanding of confidentiality and maintain the standards of our TEAM NUH values
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
Accurately and efficiently listen to dictated letters from supplied scripts, amending and correcting grammar as required.
Accurately transcribe clinical letters using Big Hand, producing high quality work within defined deadlines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Ability to navigate hospital information systems, e.g. Nerve Centre, NotIS, etc in order to obtain information on appointments and obtain test results.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
Answer telephone queries and escalate appropriately
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.
Provide cover for Patient Pathway Administrator colleagues during times of sickness and annual leave.
Promote an open friendly working environment.
Person specification
Training & Qualifications
Essential criteria
- Proficient in computer skills including Microsoft Office
- Able to demonstrate a good standard of education 5+ GCSE's including English Language Grade 5 or above
- Computer literate to ECDL standard or equivalent
Desirable criteria
- NVQ level 3 in administration or equivalent
- Customer Care Training
Experience
Essential criteria
- Proven typing and admin experience
- Fast and accurate audio typing
- Competent in the use of Microsoft Office applications: Word, Outlook and Excel
- Ability to navigate different computer systems
- Able to demonstrate an understanding of confidentiality, including information governance and data protection
Desirable criteria
- Knowledge of 18 week and cancer targets
- Knowledge of medical terminology
Communication & Relationship Skills
Essential criteria
- Excellent written and verbal communication skills with staff at all levels of seniority
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Friendly and professional telephone manner
- Uses correct grammar and spelling
Planning & Organisational Skills
Essential criteria
- Consistently works to high standards
- Excellent planning and organisational skills, demonstrating effective time management of own workload.
- Works within prescribed deadlines
Other Requirements
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Highly motivated
- Gives consistent and stable performance under pressure
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Chaplin-Gray
- Job title
- Service General Manager
- Email address
- [email protected]
- Additional information
Mo Cassidy - Deputy Service Manager - [email protected]
List jobs with Nottingham University Hospitals NHS Trust in Administrative Services or all sectors