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Crynodeb o'r swydd

Prif leoliad
Oncology
Gradd
Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday-Friday)
Cyfeirnod y swydd
164-7799946-A
Cyflogwr
Nottingham University Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
City Hospital
Tref
Nottingham
Cyflog
£28,392 - £31,157 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
21/06/2026 23:59

Teitl cyflogwr

Nottingham University Hospitals NHS Trust logo

Outpatient Coordinator

Band 4

Trosolwg o'r swydd

We are looking for an enthusiastic individual to join our Oncology team as an Outpatient Coordinator. You will work with the Administration teams and the Supportive Management team to ensure staffing levels and patients flow through the department.

The post holder will support the Administration Manager in the day to day supervision of the  outpatients teams and will work closely with Service Managers to ensure the quality service.

The post holder will also be responsible for overseeing booking of appointments and procedures, ensuring referrals/requests are dealt with efficiently and targets are met. The post holder will oversee the monitoring and utilisation of the cancer waits ensuring that all necessary slots are filled to meet cancer wait targets.

The post holder should possess the ability to use their initiative, working without direct supervision, organising and taking control of specified duties, escalating where necessary to the Service Manager.

 

Prif ddyletswyddau'r swydd

 Responsible for the supervision of the administrative team, this includes induction of new staff, prioritising workloads and motivating staff to achieve objectives.

 Co-ordinating referrals and bookings according to urgency/pathway including 2WW/urgent/routine appointments.

Revieing clinic utilisation and coordinating patients moving forward to met cancer targets and KPI's

To be responsible and accountable for identifying and communicating potential problems at an early stage, liaising with non-clinical and clinical colleagues at all levels.

  Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

 Identify appropriate training for staff, to facilitate improved performance and personal career development in accordance with Trust policy/procedures.

Coordinate annual leave to ensure adequate staffing levels are maintained at all times, escalating any shortfalls/problems to the  Admin Manager.

  Give advice and support to staff in relation to Freedom of Information, patient confidentiality in accordance with current legislation.

Manage and coordinate patient bookings, following the outpatient standard operating procedures (SOPs). Maintaining the SOPs so they are updated and audited.  

 

 

 

 

 

Gweithio i'n sefydliad

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please see job description for a fully detailed list of the key tasks within this job that is being advertised.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert 

Manyleb y person

Training and Qualifications

Meini prawf hanfodol
  • GCSE Grade C or above or equivalent standard in English and Maths or similar through vocational training • Evidence of commitment to continued learning or improvement through attendances at courses.
  • Excellent IT and keyboard skills
Meini prawf dymunol
  • Good command of the English language – both written and spoken.

Experience

Meini prawf hanfodol
  • Proven experience of working within a clerical environment
  • Experience of using hospital systems Trust Patient Administration Systems
  • Proven experience of supervising a team effectively
Meini prawf dymunol
  • Knowledge of medical terminology Experience of working with a multi-disciplinary team

Communication and Relationship skills

Meini prawf hanfodol
  • Must be able to clearly and accurately convey information verbally to patients, visitors, carers, GPs, secretaries, Consultants, Directorate Speciality Managers, hospital administrative and clinical staff. Ability and experience to be discerning in sensitive situations • The ability to deal with conflict in a diplomatic and tactful manner • Must be able to provide advice to staff on the practical application of guidelines and policies
  • The ability to deal with conflict in a diplomatic and tactful manner in sensitive situations
  • Able to provide advice to staff on the practical application of guidelines and policies

Analytical and judgement skills

Meini prawf hanfodol
  • Evidence of problem solving skills and innovative thinking
  • Business focused and able to interpret and collate performance data
Meini prawf dymunol
  • Able to work under pressure and to tight deadlines

Planning and organisational skills

Meini prawf hanfodol
  • Effective organisational and planning skills

Physical skills

Meini prawf hanfodol
  • Well developed IT skills

Other

Meini prawf hanfodol
  • Able to work flexibly across both campuses

Bathodynnau ardystio / achredu cyflogwyr

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tracey Ponting
Teitl y swydd
Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
07812 277176
Gwybodaeth i gefnogi eich cais

Maxine White - Service Manager

[email protected]

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg