Job summary
- Main area
- Paediatric Surgery
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 30 hours per week
- Job ref
- 164-7594303-VC
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- QMC
- Town
- Nottingham
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 23/03/2026 23:59
Employer heading
Deputy Service Manager (Paediatric Surgical Pathway 2)
Band 5
Job overview
An exciting opportunity has arisen within Nottingham Children's Hospital for a full-time, permanent B5 Deputy Service Manager in the Paediatric Surgical Pathway.
Working as part of the wider service leadership team, the key requirement of the job will be to monitor and ensure delivery of key performance targets (including Referral to Treatment (RTT) targets, cancelled operations and MDT).
Provide support to the Service Manager, Service General Manager, Matron and Head of Service, provide a patient focused administration service to hospital outpatients, day case and elective patients and provide line management to administrative staff.
The post will involve being responsible for the Trusts waiting lists. The post holder is also expected to assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources. The post holder will evaluate and develop processes and systems to ensure a caring, quality service is provided for patients and support the achievement of local and national patient access and activity targets.
If you would like more information please contact Kate Skill ([email protected] 07812 268773).
Main duties of the job
Line management of the administrative staff
To contribute to the delivery of ambitious targets by supporting the senior management team to continually improve performance within the service
Develop and review plans to achieve patient access targets at service level
Where identified communicate and implement process changes in services to clinical and admin/clerical staff
Have full working knowledge of hospital information systems
Ensure that systems and processes are in place to prevent breaches of guaranteed waiting times and that Trust’s waiting list policies are implemented and monitored effectively, taking remedial action as required
Work with the relevant Heads of Service, Service Leads and Specialty General Manager to ensure that clinical and non-clinical complaints are thoroughly investigated and information supplied to support a timely response. Make recommendations and implement agreed actions for resolution and/or improvement
Communicate effectively with all clinical and non-clinical staff to ensure that local and national targets are achieved
Ensure induction and training arrangements on patient access targets are in place for all staff
Represent the service at local meetings
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
For detailed job description and main responsibilities refer to the Job Description document attached.
Person specification
Training and Qualifications
Essential criteria
- NVQ Level 4 or equivalent
- Evidence of commitment to continued learning or improvement through attendances at courses
- GCSE C or above for Maths and English
Experience
Essential criteria
- Proven experience of supervising a team and performance management
- Evidence prioritising workload
- Experience in project and change management
- Excellent IT and keyboard skills
Desirable criteria
- Experience in Healthcare
- Knowledge of RTT and other NHSE targets
Communication and Relationship skills
Essential criteria
- Effective communications skills, written and oral
- Ability to influence and motivate staff to deliver the service and challenging targets
- Ability to present complex data and written reports
- Ability to build good relationships and manage conflict
- Evidence of strong working relationships within multi-disciplinary teams
Analytical and Judgement Skills
Essential criteria
- Excellent problem solving skills using team when appropriate
- Demonstrate an ability to assess, plan, deliver, prioritise and evaluate all aspects of administration processes
- Evidence of being business focused
- Demonstrate a good understanding of management of staff and administration processes
Planning and Organisation Skills
Essential criteria
- Excellent organisational and time management skills
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement
- Ability to demonstrate innovative and forward thinking approach
- Demonstrate a confident approach, and the ability to inspire confidence in a team
Physical Skills
Essential criteria
- Able to sit for long periods at a desk.
- Prolonged VDU usage.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kathryn Skill
- Job title
- Paediatric Surgery Service General Manager
- Email address
- [email protected]
- Telephone number
- 07812 268773
- Additional information
Catherine Stocking (Directorate General Manager) [email protected] 07484 446739
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