Job summary
- Main area
- Switchboard
- Grade
- Band 2
- Contract
- Bank
- Hours
- Flexible working - 0 hours per week (Working various shifts in a 24 hour switchboard)
- Job ref
- 186-909-26-BR
- Employer
- Nottinghamshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Wells Road Centre
- Town
- Nottingham
- Salary
- £12.92 per hour
- Salary period
- Yearly
- Closing
- 28/10/2026 23:59
Employer heading
Bank Switchboard Operator
Band 2
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Job overview
We have 2 x zero hours per week working within our 24 hour busy switchboard team. This post will include working weekends and bank holidays will include enhanced pay. As this is a 24 hour switchboard you may need to cover night shifts from 8pm to 7am. The post holder will work as part of a team on the switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.
Act as a first point of contact to Nottinghamshire Healthcare NHS Foundation Trust. Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers, out of hours support for doctors and support services.
To meet the needs of a 24/7 public facing service the post holder will be required to work evening hours on both weekdays and weekends.
Main duties of the job
To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Aiding for patients, visitors and staff.
We are looking for self-motivated individuals who can work well on their own, and who can offer an excellent service for all users of the switchboard service
Working for our organisation
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
Detailed job description and main responsibilities
Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
Often dealing with patients with complex needs and barriers to understanding.
Carrying out a range of administrative and secretarial tasks associated with the switchboard.
Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
Support of all out of hours services, such a Consultants/Managers and Tradesmen on call.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person specification
Training
Desirable criteria
- Health & Safety Workplace Certificate.
- NVQ/ Apprenticeship Level 2 in Customer Services
- Undertake training in relation to NHS complaints procedure
- Breakaway techniques training
- Trust mandatory training
Skills
Essential criteria
- Customer care skills and the ability to deal effectively with difficult customers
- Good clear telephone manner
- The ability to communicate at all levels
- Computer literate
Desirable criteria
- Able to work unsupervised
- Able to make a decision unaided
Physical
Essential criteria
- Sitting for long periods of time.
- Long periods of time looking VDU screen.
- Occasional moderate physical effort required for short periods
- There is a frequent requirement for sitting in a restricted position for a proportion of the working time.
- Keyboard and telephone use for a substantial duration
Values and Behaviours
Essential criteria
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Knowledge
Essential criteria
- Sound knowledge of switchboard and reception duties
Desirable criteria
- Awareness of Trust polices, procedures, locations and senior staff
Contractual Requirements
Essential criteria
- Require to work shift patterns, weekends and occasional nights
- Comply to Personal Appearance Standards and Personal Protective Equipment (Staff Uniform) documents
- Willingness to learn
- Reliable and flexible.
- Occasional home working.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chelsea Rothwell
- Job title
- Facilities Support Services Manager
- Email address
- [email protected]
- Additional information
Claire Teft
Facilities Support Services Manager
Tel: 0115 9691300 Ext: 13797
If you have problems applying, contact
- Address
-
Duncan Macmillan House
Porchester Road
Mapperley
Nottingham
Nottinghamshire
NG3 6AA
- Telephone
- 0115 671 4610 - Bank Team
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