Job summary
- Main area
- Patient & Public Engagement Facilitator
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 195-26-339-ARH
- Employer
- South Central Ambulance Service NHS Foundation Trust
- Employer type
- NHS
- Site
- South Central Ambulance Service
- Town
- Bicester
- Salary
- £32,073 - £39,043 pro rata per annum
- Salary period
- Yearly
- Closing
- 28/04/2026 23:59
Employer heading
Patient & Public Engagement Facilitator
NHS AfC: Band 5
Job overview
An exciting opportunity has arisen within the Patient Experience & Engagement Team for a Patient & Public Engagement Facilitator, mostly based at Southern House in Otterbourne, although this post will involve some working from home.
This is a vital role to coordinate patient and public engagement activity across the SCAS footprint to promote the services delivered by SCAS and to proactively seek service users’ feedback, experiences and opinions via a range of communication channels, ensuring they are made to feel comfortable sharing their experiences and have the opportunity to get involved.
Experience of data collection and analysis is desirable, and the successful candidate will be committed to the concept of continuous quality improvement.
Main duties of the job
The post holder will be responsible for presenting as the professional and approachable face of SCAS at patient and public engagement events across the SCAS footprint. Attendance at these events will involve regular travel. Engagement events may occasionally be held in an evening and/or at weekends, therefore working hours will need to be reasonably adjusted where required to accommodate the facilitation of these events. The post holder will be required to work independently at times and manage competing priorities.
In addition to the above, you will demonstrate:
A professional and calm manner.
Excellent verbal and written communication skills.
High level communications skills using a variety of media.
An adaptable and articulate telephone manner.
Excellent presentation skills and the ability to convey ideas to others.
Ability to work in a team environment.
Flexible and proactive approach to work.
Working for our organisation
Benefits we offer:
- Full training and a range of courses which you can book locally.
- Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
- Automatic enrolment into the NHS Pension Scheme.
- Access to continual professional development within SCAS and the wider NHS.
- Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
- NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
- Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction
It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
*Please note – depending on your role additional training may be required following on from your corporate induction.
Detailed job description and main responsibilities
To coordinate patient and public engagement activity across the SCAS footprint to promote the services delivered by SCAS and to proactively seek service users’ feedback, experiences and opinions, ensuring they are made to feel comfortable sharing their experiences and have the opportunity to get involved.
• To take a proactive role in management of the SCAS Patient Council, including recruiting members of the Patient Panel.
• To provide feedback to service users and the public who have engaged with the Trust about their experience, on the improvements and changes made as a result of their involvement and feedback.
• To assist the Head of Patient Experience and Patient Experience Manager in the effective management of the planned patient and public surveys undertaken by the Trust, including analysis and reporting of responses received.
• Using intelligence gathered from public and stakeholder feedback and other sources to develop insight about external perceptions of the Trust to inform our engagement work and service delivery models.
Person specification
Qualifications
Essential criteria
- Educated to degree level or have substantial, equivalent experience
- Qualifications and/or training/experience of Marketing and/or public communication
Desirable criteria
- Qualification in customer service
Knowledge
Essential criteria
- Experience of managing or contributing to patient and public involvement initiatives, or equivalent experience of public engagement work.
- Experience of working within a healthcare setting
- Experience of social marketing and/or communication techniques and methodologies.
- Experience of developing and managing Patient Panels and/or patient involvement committee.
- Experience of NHS complaints administration and policies
- Experience of working in a similar professional environment within a support role
- Experience of supporting the public through customer care or healthcare
- Sound knowledge required of policies and regulations regarding confidentiality, FOI and GDPR
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Caroline Whitworth
- Job title
- Head of Patient Experience & Engagement
- Email address
- [email protected]
- Telephone number
- 0300 123 9280
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