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Job summary

Main area
Facilities
Grade
Band 2
Contract
Bank
Hours
Flexible working
Job ref
342-BAHSA-0726
Employer
Avon and Wiltshire Mental Health Partnership NHS Trust
Employer type
NHS
Site
Trustwide
Town
Bath
Salary
£25,272 per annum pro rata
Salary period
Yearly
Closing
20/07/2026 23:59

Employer heading

Avon and Wiltshire Mental Health Partnership NHS Trust logo

Band 2 Bank Hotel Service Assistant - Bath

Band 2


Job overview

We are looking for Bank Housekeepers support at the Hillview Lodge in Bath. The support is focused on providing an appropriate environment for patient care. Duties will include general cleaning of all Ward/Departmental areas and the preparation and presentation and service of Patients meals and beverages.

Housekeepers will be expected to demonstrate a flexible attitude to their work to meet the needs of the Ward and the Patients. 

Housekeepers are expected to work in a controlled and systematic way in an environment where there may be constant distractions and contact with service users displaying disturbed and challenging behaviour on a frequent basis.

Once sufficient applications have been received this vacancy will close, this may be before the advertised closing date.

Main duties of the job

Housekeepers support the Nursing Staff to provide an appropriate environment for patient care. Duties will include general cleaning of all Ward/Departmental areas and the preparation and presentation and service of patient meals and and beverages.

Housekeepers will be expected to demonstrate a flexible attitude to their work to meet the needs of the Ward and the Patients. 

Working for our organisation

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all-round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

HOUSEKEEPING

1. Cleaning in all areas to the agreed NHS specification (including but not limited to National Standards of Cleanliness, CQC outcomes and PLACE, and in line with local schedules. Areas will include but not be limited to service user bedrooms, communal areas, sanitary areas, clinic rooms, kitchens, offices, corridors. To replenish stocks of disposable items, i.e.: paper hand towels, soap. Working in accordance with all relevant Health and safety procedures at all times e.g. COSHH, Manual Handling

2. Completion of cleaning records signing off areas completed and noting areas those areas that are inaccessible.

3. Highlighting to the Nurse in Charge or Hotel Service Supervisor areas of concern e.g. on-going issues around access

4. Adhering to all aspects of Infection Control to ensure the potential for spread of infection is minimised.

5. Working in accordance with the National Colour Coding guidance

6. Carrying out termination cleans in line with Trust policy

7. Carrying out isolation cleaning in line with Trust policy

8. Completing and documenting a scheduled deep cleaning programme for the specified area

9. Collection and storage of waste from locations according to the Hospital waste disposal policy.

10. Complete other cleaning duties as required. This will include items such as wheelchairs, commodes, trolleys, furniture/fittings, internal glass and wall washing.

11. Report all sightings of pests to the Hotel Services Office.

12. Change soiled screen, cubicle and window curtains as required under the direction of the Hotel Services Supervisor.

13. Receive and store clean laundry/linen. Remove full soiled linen bags to the collection point. Replace linen bags as required.

14. Operation of a range of cleaning equipment including floor cleaning equipment, steam cleaners etc ensuring their safe and effective use

15. Assessing condition of equipment and reporting defects.

CATERING

1. Receipt of chilled meals and stores, checking for quantity, quality. signing for all goods received, temperature checking chilled and frozen foods and recording the temperatures. Ensuring any unacceptable temperatures are reported to the Hotel Services Supervisor. 

2. To ensure the correct storage and rotation of chilled meals and stores.

3. Regeneration of chilled/frozen meals, according to guidelines and food safety instructions. Under Nursing supervision to serve all meals, ensuring correct portioning and presentation of meals. 

4. Monitoring, recording of food temperatures, taking remedial action as required. Monitoring and recording of fridge and freezer temperatures.

5. Washing by machine all crockery, cutlery and utensils

GENERAL

1. Ensuring the security of all stock, monitoring stock levels and re-ordering on a top up basis.

2. Reporting maintenance faults to the Hotel Services Office in accordance with local procedure

3. Undertaking flushing of water outlets in accordance with the agreed schedule. Completion of flushing records.

4. Assisting with the refitting of anti-ligature dispenser holders as appropriate

5. Maintain high standards of personal hygiene.

6. Ensure all information appertaining to Patients and staff is kept confidential.

7. Any other duties within the hotel services functions as may reasonably be requested and as appropriate to band.

Person specification

Knowledge, skills and experience

Essential criteria
  • Good written skills
  • Good verbal communication skills
  • Good numeracy skills
  • Food Hygiene Awareness
  • COSSH Awareness
  • Able to work on own initiative
  • Flexible approach to working
  • Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
  • Previous experience of Housekeeping Duties
  • Previous experience of catering duties
Desirable criteria
  • Experience in hospital/social care/schools
  • Basic computer literacy

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareMindful employer.  Being positive about mental health.Disability confident employerInclusive Top 50 LogoThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Armed Forces CovenantInclusive Top 50 UK Employers Ranking at 26th logo this yearOnvero (formerly enei) Siler Standard Award for 2024 /2025, known as TIDE

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Debbie Enright
Job title
Facilities Operational Manager - Bath and Swindon
Email address
[email protected]
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