Job overview

An exciting opportunity has arisen for an enthusiastic and motivated individual to support our Audiology team.

The majority of this role will be supporting patient queries on the phone, particularly Monday-Wednesday, but you will also cover some reception duties, email queries, bookings, and provide full clerical services to the team in the Audiology and ENT Outpatient Departments.  

You will be keen to learn about the different services offered by the Audiology Department and to work with colleagues to support our service users.  You will join a friendly team working towards delivering excellent audiological care to our patients.

Main duties of the job

This role mainly involves taking telephone enquiries and responding to emails. You will effectively book and administer patient appointments and follow ups, working with other departments when necessary.  Training will be available to support you to deliver basic hearing aid servicing as required by patients.

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.