Job overview

This is a great opportunity to join the Retail Catering Team at the Royal United Hospital, Bath working in Atrium and Oasis Coffee Shops as well as our main Lansdown Restaurant.

We provide our patients, staff and visitors with a place to relax and an opportunity to take a break.  Our coffee shops provide Lavazza Barista Coffees, as well as other hot drinks, plus a wide range of sandwiches, cakes and pastries like many high street coffee shops. 

Our Lansdown restaurant serves three meals each day, together with hot drinks, sandwiches, and snacks.

Our Retail Team are focused on providing great customer service and we are always looking to improve our offering, giving team members the ability to suggest developments to enable us to serve our patients, staff, and customers even better. The successful candidate will be very much involved in building on the services provided and supporting the team in this goal. 

 As part of the Retail Team, you will also be serving customers with food and drinks, taking customer payments, setting up or clearing down serving areas, clearing customer tables, and helping to maintain a clean, hygienic environment.

Main duties of the job

Working as part of the Retail Catering Team.

Providing great customer service in the retail catering outlets – Lansdown Restaurant, Atrium & Oasis Coffee Shops. 

Preparing the outlets for service, serving food and beverages to customers, taking customer payments and helping to maintain a clean, hygienic environment. 

To ensure the safety of the food services, completing food safety checks, and completing documentation for due diligence and assurance.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be  in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.