Job overview

The post holder will be required to assist in the delivery of a comprehensive administrative service to support  medical and nursing staff within the speciality.   The post holder will undertake audio typing/word processing, maintain and update excel databases, along with distributing, filing and scanning of documents.  The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists.  The post holder will cover the workload of other members of the Neurology administration team as required. 

Main duties of the job

The post holder will undertake audio typing/word processing, maintain and update an excel database, monitor and action the headache e-mail boxes, along with the filing and scanning of documents. The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will also be asked to cover the workload of other members of the Neurology administration team as required. 

There is a requirement to respond to external and internal telephone queries from staff, patients and others. The post holder will deal with telephone calls relating to general patient enquiries.

The post holder will have a good standard of education to include GCSE’s or equivalent, including English. The poster holder will have secretarial/clerical experience, proven ability to be able to touch type to a high standard and have experience of computerised systems/software programmes.

There will be requirement to exercise judgement when dealing with queries. The post holder may be required to locate and track case notes. You may be required to support the specialty team in the delivery of waiting list management.

The post holder will prioritise and plan workload and organise own time. The post holder will ensure patient information is requested and provided in a timely manner and deal with incoming and outgoing correspondence in a timely manner.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.