Job overview

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons. 

This is an exciting opportunity to join the Urgent and Emergency Care team at County Hospital and work as part of the newly established Frailty Assessment Unit team as a Medical Support Secretary.

As a Medical Support Secretary for Urgent and Emergency Care (UEC) at County hospital you will provide administrative support to the multi-disciplinary teams with a focus on the new Frailty Assessment Unit (FAU). This role includes maintaining records, assisting with complaints and queries and support with telephone calls to the departments. Communicating efficiently with patients, relatives, GPs and other services. This role is primarily computer based and includes managing waiting lists, booking appointments and typing letters.

Main duties of the job

·         Booking outpatient appointments

·         Managing outstanding discharge letters and ensuring completion

·         Assisting with complaints and queries to the department

·         Covering the ward clerk role when required

·         Additional duties such as fire warden and manual handler training

       Additional admin tasks as they arise.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.