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Job summary

Main area
Breast CNS Team
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (Mon-Fri)
Job ref
205-7867007-A
Employer
University Hospitals of North Midlands NHS Trust
Employer type
NHS
Site
Royal Stoke University Hospital
Town
Stoke-on-Trent
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
23/04/2026 23:59

Employer heading

NHS

Clerical Admin Assistant

Band 2

Job overview

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Main duties of the job

The post holder will be required to assist in the delivery of a comprehensive administrative service to support nursing staff within the Breast department. 

An exciting opportunity has arisen for an Clerical Administration Assistant based at UHNM , Breast Care Department for both Stoke and County site. The role is to support the BCN team and the Breast Navigators to provide an efficient,  comprehensive service. You will ensure that patients are supported efficiently throughout their pathway.

The Post holder will be responsible for the administration of nurse led clinics and day case lists which includes booking of appointments, preparation of nursing notes and patient information packs, booking in and out of clinics and running day case lists.

·       The post holder will also be responsible for coordinating the BCN Teams contribution to the twice weekly Breast MDT meetings to ensure cancer targets are maintained.

·       The BCN team can receive up to 25 helpline calls per day from patients, carers and professionals. The post holder will be directly interacting with patients on a daily basis both face to face and triaging helpline calls and providing appropriate responses to simple enquiries. 

The post holder will also be responsible for communicating information, both written and verbal with patients, staff and carers, and this will require tact and diplomacy. 

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Qualifications

Essential criteria
  • Good general education to include GCSE or equivalent in English and Mathematics
Desirable criteria
  • NVQ2/RSA2 word processing or equivalent

Experience

Essential criteria
  • Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
  • Experience of telephone communication with a wide range of individuals and organisations
  • Experience of working with patients and/or customers
Desirable criteria
  • Relevant experience in a similar administrative role within the NHS
  • Experience of working with CareFlow, iPortal and Choose and Book
  • Experience of working in an Acute Trust

Knowledge and Skills

Essential criteria
  • Knowledge of Microsoft Office package.

Employer certification / accreditation badges

Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rebecca Challinor
Job title
Operational Service Manager Breast Surgery
Email address
[email protected]
Telephone number
01782 679368
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