Job overview

An exciting opportunity has arisen to join our management team; this post is ideal for an enthusiastic and self-driven individual wanting to commence their career in a first line management position. The Endoscopy Deputy Booking Manager plays a crucial role in supporting the Endoscopy booking team in the efficient and effective operational management of resources in order to deliver continually improving high quality patient care.

The Deputy Waiting List Manager will deputise for the Endoscopy Operational Services Manger and cross cover the Endoscopy Utilisation Co-ordinator.  A main focus of this role is to manage the day to day activities of the Endoscopy Booking Office and Endoscopy Receptions, its administration and clerical staff at both the Royal Stoke and County sites by providing supervision, on the job training and acting as a mentor to less experienced staff.

You will also support improvements in waiting list management and performance within the Endoscopy Booking Team and will work as part of a team working to tight deadlines whilst managing your own workload.

Team building skills are imperative, as is the needs to be self motivated with the ability to use your own initiative as and when necessary. You will be required to communicate with staff at all levels and offer solutions to ensure Endoscopy inpatient lists run smoothly and suit the service needs.

Main duties of the job

The post holder will have responsibility for ensuring that the Endoscopy 
Administration and Clerical services at both the Royal Stoke and County sites have sufficient cover to meet service demands to provide administrative support to the Endoscopy Department.  To ensure the continuity of the Endoscopy Administration and Clerical service working practises across both sites.

The post holder will assist the Endoscopy Operational Services Manager with staff management which includes responsibility for staff rotas, payroll, maintaining absence records and appraisals, waiting list management, with a specific lead in 2WW Cancer Targets, Data Quality and Governance issues arising within the Endoscopy Administration and Clerical Services.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.