Job summary
- Main area
- Oncology
- Grade
- Band 2
- Contract
- 12 months (Fixed term: 12 months)
- Hours
- Part time - 22.5 hours per week (22.5 hours over 3 days inc Monday and Friday 9-5)
- Job ref
- 205-6964892
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke University Hospital
- Town
- Stoke-on-Trent
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 18/06/2025 23:59
Employer heading
**UHNM Employee's Only** Admin Assistant
Band 2
Job overview
We are looking for an enthusiastic, motivated individual with strong organisation and interpersonal skills to come and work with the Oncology secretarial team as an Administration Assistant.
You will work closely with the administrative and clinical team, supporting the work of the department in the provision of an efficient and effective office service.
Candidates should possess a professional attitude to their work and have the ability to work flexibly is a busy environment. You ideally with have experience of working as an administrator/receptionist and are familiar with secretarial and administrative processes and practices.
Main duties of the job
Main duties of the role include:
- Answering telephone queries
- Making appointments
- Typing letters
- Dealing with patient queries
- Scanning and logging referrals
- Booking clinic appointments where required
- Monitoring the generic Oncology inbox
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification
Person specification
Person specification
Essential criteria
- Proficient in the use of Microsoft office: Word, Excel, access and Power-point
- Experience and/or qualifications in the specific area Organisational Development
Desirable criteria
- Customer Care/service Qualification/experience
- IT/RSA qualification
Knowledge, Skills and Training
Essential criteria
- Admin/Clerical background
- Ability to work as part of the wider team
- Excellent written and communication skills
- Knowledge of patient administration and other related systems
Desirable criteria
- Previous admin duties in a health care setting
- Knowledge of the hospital EPR system
Personal Qualities
Essential criteria
- Able to use own initiative
- Ability to manage large volumes of work with very fast turnaround
- Works with patients and people at the fore – operates to a customer service ethos
- Eager to learn and develop within the healthcare area
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Roxy Buckingham
- Job title
- Operational Services Manager
- Email address
- [email protected]
- Telephone number
- 01782 672177
- Additional information
Katie Wilson
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