Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for a Medical and Clinical Administrator to join our Adult Mental Health Services situated in Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation. 

You will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants.  You will be expected to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

Main duties of the job

Our Medical & Clinical Administrators are an integral part of our Admin Team. The role is busy, challenging and rewarding.   We are currently looking for a Medical and Clinical Administrator working 37.5 hours per week Monday to Friday, supporting the Adult Mental Health Services based in Telford. 

What will the role entail?

• Administration work for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals
• Typing clinical letters
• Diary and clinic management for the Consultant Psychiatrist/Clinical Leads - scheduling appointments, supervisions etc.
• Confidently handling complex telephone queries of a challenging/sensitive nature
• Concise & accurate message taking
• Using own initiative to proactively resolve problems
• Minute Taking
• Day to Day operational tasks to support the Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals

What are we looking for?

• Flexibility to meet service need with a passion for quality
• A confident communicator, with strong customer service skills
• Good grammar and written skills
• Honesty, integrity and commitment
• Strong computer and keyboard skills
• Experience of clinical systems (RiO or similar)
• Resilience to work in a busy service
• A passion for the care and support provided to our service users
• Experience of working in the NHS or a healthcare setting
• Ideally hold an NVQ level 3 admin or equivalent qualification/experience

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.