Job summary
- Main area
- .
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 179-7878414-S
- Employer
- West Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- West Suffolk NHS Foundation Trust
- Town
- Bury St Edmunds
- Salary
- £25,272 - £27,476 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 05/05/2026 23:59
Employer heading
Nursing Assistant – Pre Admissions Unit & Urology Clinic
Band 3
Job overview
We are looking for a compassionate and caring Nursing Assistant with a genuine passion for supporting patients throughout their healthcare journey at West Suffolk Hospital NHS Foundation Trust.
This role is based within the Pre‑Admissions Unit and Urology Clinic, where you will play a key role in delivering high‑quality, patient‑centred care. The successful candidate will be dedicated, enthusiastic, and able to work effectively within a fast‑paced clinical environment.
Main duties of the job
Key Responsibilities
- Supporting patients during their pre‑operative pathway
- Assisting with clinic-based activities within the Urology service
- Delivering safe, effective, and compassionate care under the supervision of registered staff
- Maintaining patient dignity, privacy, and comfort at all times
- Working collaboratively as part of the multidisciplinary team
Training & Development
Following comprehensive on-the-job training and assessment, you will develop the skills to undertake a range of clinical duties relevant to the role.
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Detailed job description and main responsibilities
Please see job description attached to view main responsibilities and duties of role.
About You
- Caring, compassionate, and patient‑focused
- Reliable and committed to delivering high standards of care
- Able to work well in a busy clinical setting
- Willing to learn and develop clinical skills
This is an excellent opportunity to become part of a supportive team and contribute meaningfully to patient care within a respected NHS Trust
Person specification
Education and Qualifications
Essential criteria
- Holds National Care Certificate or be willing to undertake and complete within 12 weeks or starting
Desirable criteria
- National Care Certificate holder
- Functional skills level 1 Maths and English or GCSE equivalent
- Previous experience of being a Health Care Support Worker
Experience and Knowledge
Essential criteria
- Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
- Ability to work with staff from a diverse range of backgrounds
Desirable criteria
- Experience of working within a health care environment.
- To demonstrate a range of procedures and practices, base level of theoretical knowledge
- Demonstrate through previous experience the ability to escalate concerns
- Ability to work in a multi-agency team
- Ability to work alone or in small team
Skills and Abilities
Essential criteria
- Good communication skills (written and verbal).
- Effective use of electronic solutions to support the delivery of patient care.
- Able to work as a team.
- Able to carry out well defined routine tasks.
- Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
- Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.
Personal Qualities
Essential criteria
- Committed to delivering high standards of patient care.
- Friendly, open, empathetic and compassionate.
- Professional outlook and positive attitude.
- Able to meet the flexible needs of the role and duty roster.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sheryl Pidgeon
- Job title
- Senior Matron
- Email address
- [email protected]
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