Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 179-7855146-S
- Employer
- West Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- West Suffolk NHS Foundation Trust
- Town
- Bury St Edmunds
- Salary
- £25,760 - £27,476 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 29/04/2026 23:59
Employer heading
Audiology Assistant
NHS AfC: Band 3
Job overview
We are looking for an Audiology Admin Assistant to work as an integral part of out Audiology team at West Suffolk NHS Foundation Trust. This role supports our clinical teams in the delivery of our hearing aid services as well as providing comprehensive administrative support to our Audiology clinical team.
Main duties of the job
The role includes accurate of patient record keeping (through electronic databases and Electronic patient records), handling telephone enquiries, hearing aid maintenance stock management as well as the use of Microsoft Office packages. As such we are looking for individuals with demonstrable effective team working and communication skills, an interest in audiology and the drive to high quality care for our patients.
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
Detailed job description and main responsibilities
Please see job description attached to view main responsibilities and duties of role.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Person specification
Education and qualifications
Essential criteria
- Five or more GCSEs, including English and Maths at Grades A-C or (equivalent)
- IT proficiency, with basic computer literacy and familiarity with Microsoft Office
Desirable criteria
- Evidence of Continuous learning
- Science related A-level
- Additional qualifications from recognised audiology training courses
Experience and knowledge
Essential criteria
- Administration experience
- Ability to communicate with all levels of health professional and patients.
- Experience with setting and meeting local and national targets.
- Awareness of patient confidentiality
Desirable criteria
- NHS/healthcare Experience
- Experience of NHS Administration systems
- Knowledge of medical terminology.
Skills and abilities
Essential criteria
- Excellent communication skills
- Evidence of analytical ability and problem -solving skills.
- Ability to work to tight deadlines and under pressure
- Working knowledge of Microsoft Office
- Ability to multi-Task
- Excellent telephone manner
- Able to work on own initiative
- Ability to work calmly in a busy environment
- Time management skills
- Ability to analyse and use spreadsheets.
Desirable criteria
- Presentation skills
- Report writing skills
Personal qualities
Essential criteria
- Ability to learn quickly and understand complex rules and guidelines
- Ability to embrace change
- Professional approach
- Ability to tailor communication techniques to meeting the individual’s requirements
- Efficient handling and completion of tasks
- Ability to work both in a team and independently.
- Excellent attention to detail
- Demonstrated interest in Audiology and direct patient care
- Able to offer support / sensitivity depending on the circumstances.
Desirable criteria
- Desire to progress, learn and improve.
- Willingness to attend training courses outside the immediate area when necessary
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Ivanka Hollis
- Job title
- Senior Operations Manager
- Email address
- [email protected]
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