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Job summary

Main area
Portering
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (Full and part time positions available)
Job ref
179-7253970-F
Employer
West Suffolk NHS Foundation Trust
Employer type
NHS
Site
West Suffolk Hospital
Town
Bury St Edmunds
Salary
£24,465 Per annum, pro-rata
Salary period
Yearly
Closing
22/09/2025 23:59

Employer heading

West Suffolk NHS Foundation Trust logo

General Porter

NHS AfC: Band 2

Job overview

At the West Suffolk NHS Foundation Trust, Porters are essential members of staff.

Moving patients and equipment is just part of our job. 

We liaise with other teams, helping with whatever way possible with the aim to provide the best possible service to the patient.

The satisfaction of supporting someone visiting the hospital and the friendly working environment makes this an appealing opportunity.

 

Main duties of the job

General Porters are required to assist with day-to-day duties that are necessary for the smooth running of the Department. These duties include but are not limited to:

- Transportation of patients to and from wards and departments.

- Delivery and collection of essential items within the hospital grounds, which will require interpersonal skills and the ability to carry out manual handling tasks.

- Working with a variety of people including staff at all levels, patients and visitors.

Applicants must have good customer service and communication skills coupled with a professional appearance which is appropriate to a front of house role.

Full training is provided and a health assessment will be required before becoming a team member

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

 

Join us. What will you #BeKnown for?

Detailed job description and main responsibilities

Please see the full job description and person specification for more details on job role and responsibilities. 

 

Person specification

Qualifications

Essential criteria
  • GCSE (or equivalent) qualifications to demonstrate a good standard of general education.
  • Basic skills in literacy and numeracy.
  • NVQ Level 2 in Portering; or willing to work towards

Experience

Essential criteria
  • Experience of providing high quality customer service.
  • Proven ability to work without supervision.
  • Able to drive tugs, move laundry bags and carry out all other manual handling tasks as required.
Desirable criteria
  • Previous experience of working in a hospital environment.
  • Previous Portering experience.

Skills

Essential criteria
  • Good communication and interpersonal skills.
  • Proven track record of reliability, punctuality, and trustworthiness.
  • Flexible approach to working hours with the ability to work an alternating shift pattern.
  • Able to work using own initiative.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardDisability confident employerArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jorge Costa
Job title
Portering and Security Assistant Manager
Email address
[email protected]
Telephone number
01284 713028
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