Job summary
- Main area
- Dermatology and Plastics
- Grade
- Band 3
- Contract
- Fixed term: 12 months (Vacancy cover)
- Hours
- Full time - 37.5 hours per week (08:30-16:30)
- Job ref
- 151-ES140
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Heatherwood Hospital
- Town
- Ascot
- Salary
- £26,240 - £27,928 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 12/03/2026 23:59
Employer heading
Outpatient Booking Officer - Plastics and Dermatology
Band 3
Job overview
We have an exciting opportunity to join our team as an Outpatient Booking Officer. The post holder will be responsible for booking outpatient appointments for Frimley Health Foundation Trust Dermatology service and Plastic Surgery. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
The main duties of the role will be:
- Arranging appointments over the telephone with patients
- Managing Dermatology and Plastics call centre
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Liaising with clinical admin, consultants from multiple specialties and CNS teams
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Customer care experience
Desirable criteria
- Call centre experience
- Previous booking experience
Skills
Essential criteria
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Exceptional interpersonal skills
- Ability to multi task
- Ability to escalate any issues as necessary
- Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Desirable criteria
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
- Knowledge of medical terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Alessandra Somma
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07500 063386
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