Job summary
- Main area
- Reception/Switchboard
- Grade
- Band 2
- Contract
- Permanent: 4 week Shift pattern - 24/7 early, late and night shifts including weekends
- Hours
- Part time - 32.5 hours per week (Night shifts are lone working)
- Job ref
- 151-LC401
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Farnham Community Hospital
- Town
- Farnham, Hampshire
- Salary
- £22,332 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 20/11/2025 23:59
Employer heading
Reception/Switchboard Operator
Band 2
Job overview
Join our welcoming front-of-house team at Farnham Community Hospital
Are you passionate about providing outstanding customer service and being the friendly face that patients and visitors first meet? We’re looking for a professional, approachable, and reliable individual to join our Reception Team at Farnham Community Hospital.
As the first point of contact for patients, visitors, and staff, you’ll play a key role in creating a warm and efficient front-of-house experience. You’ll respond to enquiries in person and over the phone, assist with hospital directions and clinic information, and provide essential administrative support to keep our busy reception running smoothly.
You
Main duties of the job
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Provide a professional and courteous welcome to all patients, visitors, and staff.
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Answer internal and external telephone calls for Farnham, Frimley Park, and Wexham Park Hospitals, directing callers appropriately.
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Maintain up-to-date reference information such as clinic schedules, hospital maps, and contact directories.
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Support the switchboard team at Wexham Park Hospital by handling calls and paging requests.
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Log taxi bookings for staff in line with Trust policy.
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Assist with resolving queries and occasionally handling complaints in a calm and helpful manner.
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Undertake ad hoc administrative duties as required.
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Ensure reception cover 24/7, including weekends and bank holidays, working flexibly to support colleagues during annual leave or sickness
Working for our organisation
Detailed job description and main responsibilities
Please see job description and person specification for more information.
About you
We’re looking for someone who:
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Has strong communication and interpersonal skills.
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Enjoys working in a people-focused role and delivering high standards of customer service.
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Can stay calm and professional under pressure.
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Is confident using IT systems and telephones.
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Can work flexibly as part of a supportive team.
Previous experience in a reception, customer service, or hospital environment would be an advantage, but full training will be provided.
If you’re a motivated, customer-focused individual looking to contribute to our welcoming and professional hospital environment, we’d love to hear from you.
Please note sponsorship is not provided for this role.
Person specification
Education
Essential criteria
- GCSE education including English Language and Mathematics
Experience
Essential criteria
- Previous switchboard operator/receptionist/clerical/administration role
- Must be a people person who is able to deal with the general public face to face
- Effective administration and organisational skills.
Desirable criteria
- Customer care experience.
Skills and Knowledge
Essential criteria
- Must have excellent communication skills, with a telephone manner that is both courteous and polite.
- Ability to use computer-based switchboard system.
- Competent in use of basic Information Technology.
Desirable criteria
- Knowledge of hospital computer systems.
Special Requirements
Essential criteria
- Must be able to work a variety of shifts including weekends and bank holidays.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Neal Dean
- Job title
- Site Facilities Manager
- Email address
- [email protected]
- Telephone number
- 0300 6138081
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