Job summary
- Main area
- Soft Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift work, 5 out of 7 days)
- Job ref
- 151-ZT148
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Frimley Park Hospital
- Town
- Frimley
- Salary
- £27,106 - £28,850 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 19/11/2026 23:59
Employer heading
Guest Services Lead
NHS AfC: Band 3
Job overview
We are looking for a proactive and customer-focused Guest Services Team Leader to join our team at Parkside Frimley. In this varied and rewarding role, you will support the Hotel Services Manager in overseeing housekeeping, ward waiting, and portering services, ensuring high standards are maintained across all areas. You will lead and coordinate staff, manage daily workloads, and play a key role in delivering a safe, efficient, and welcoming environment for patients, visitors, and colleagues.
Main duties of the job
- Provide day-to-day supervision and support to housekeeping, ward waiting and portering staff.
- Coordinate staffing, allocate duties and assist with roster management. Monitor cleaning standards, undertake audits and support infection prevention requirements.
- Support staff training, induction, appraisal and development.
- Maintain stock control, service records and compliance documentation.
- Ensure excellent customer service for patients, visitors and colleagues.
- Assist with operational housekeeping, food service and portering duties when required.
- Promote safe working practices and adherence to Trust policies and procedures
Working for our organisation
Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.
As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.
Join Us
Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths at grade C/4 or above, or equivalent qualifications.
- Food Hygiene Certificate at the level required for the role, to be confirmed before recruitment
Desirable criteria
- Relevant NVQ Level 3 or equivalent qualification, or equivalent practical experience demonstrating knowledge of relevant service procedures and equipment.
Skills and Knowledge
Essential criteria
- Ability to organise and prioritise own work and allocate team duties, working independently within delegated authority and collaboratively with others.
- Clear communication skills with patients, visitors, colleagues and external contacts; a diplomatic, helpful approach and understanding of customer needs and high-quality service.
- Competent IT skills, including Microsoft applications, accurate record keeping and the ability to learn Trust rostering, ordering and task-management systems.
- Knowledge of food hygiene and allergen procedures, health and safety, infection prevention and control, safe equipment use and confidentiality relevant to the role.
- Understanding of cleaning schedules, quality checks and the need to follow up corrective actions.
Desirable criteria
- Previous experience leading or supervising a team.
- Experience in a private patient service.
- Experience of housekeeping or portering in a healthcare setting.
- Experience of rostering, stock control, service audits or supporting staff induction.
- Experience of rostering, stock control, service audits or supporting staff induction.
Experience
Essential criteria
- Experience of food service or the food industry.
- Experience delivering high-quality hospitality or customer-facing services.
- Experience applying policies and procedures in day-to-day service delivery
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Alanna Carver
- Job title
- Housekeeping Senior Supervisor
- Email address
- [email protected]
- Telephone number
- 03006135755
- Additional information
John Phillips
Housekeeping Manager
07917087800
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