Job summary
- Main area
- Estates and Facilities
- Grade
- NHS AfC: Band 2
- Contract
- Bank: As and when
- Hours
- Flexible working - 0 hours per week (As and when)
- Job ref
- 326-8171376-RH
- Employer
- Surrey and Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- East Surrey Hospital
- Town
- Redhill
- Salary
- £12.71 - £20.95 plus WTD (12.07%)
- Salary period
- Hourly
- Closing
- 04/08/2026 23:59
Employer heading
Bank Ward Host/ Hostess
NHS AfC: Band 2
Job overview
Are you passionate about providing excellent patient care and making a difference to patients' hospital experience?
We are looking for enthusiastic and caring individuals to join our Facilities Team as a Ward Host/Hostess on a bank only basis. This role is vital in ensuring patients receive timely hydration, nutritional support, and assistance during evening mealtimes.
Working hours: 16:30 - 19:30
Main duties of the job
If you are motivated, friendly, and enjoy helping others, we would love to hear from you.
For an informal discussion about the role, please contact Nicola Berry, Facilities Manager.
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Working for our organisation
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Detailed job description and main responsibilities
Main Responsibilities
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Support the delivery of evening meals to patients.
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Ensure patients receive regular drinks and hydration support.
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Liaise with nursing and clinical teams to assist with patients' nutritional needs.
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Serve food and beverages in a safe, hygienic, and caring manner.
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Monitor food intake and report concerns to nursing staff.
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Maintain ward pantries in line with food hygiene standards.
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Collect and clear meal trays and replenish supplies.
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Assist in creating a positive patient experience through excellent customer care.
What We're Looking For:
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A caring and compassionate approach.
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Excellent communication and customer service skills.
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Ability to work as part of a multidisciplinary team.
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Reliable, flexible, and able to work independently.
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Previous hospitality, catering, customer service, or healthcare experience would be advantageous but is not essential.
What We Offer:
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Full training and support.
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NHS pension scheme.
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Opportunities for development within Facilities Services.
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The chance to make a real difference to patient care every day.
Person specification
Criteria
Essential criteria
- Evidence of a good standard of written English appropriate to the role
- A complete and accurate application
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Hold the necessary mandatory professional/clinical registration
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the person specification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Berry
- Job title
- Facilities Manager
- Email address
- [email protected]
- Telephone number
- 01737768511
- Additional information
Nicola Berry - Facilities Manager on ext 6997
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