Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Fixed term: 12 months (12 month FTC)
- Hours
- Full time - 37.5 hours per week (7:30-15:30)
- Job ref
- 151-JLM559
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Wexham Park Hospital
- Town
- Slough
- Salary
- £25,768 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 04/12/2025 23:59
Employer heading
Outpatient Receptionist
Band 2
Job overview
Join Our Team as a Band 2 Receptionist!
Are you an enthusiastic and organised individual looking to make a real difference every day? Our welcoming Outpatients Department at Wexham Park Hospital is seeking a proactive Band 2 Receptionist to become a valued part of our friendly, multidisciplinary team.
In this key front-of-house role, you’ll be the first point of contact for our patients, helping us deliver a smooth, professional, and compassionate service. Previous administrative experience is essential, and you’ll also need the flexibility to work varied hours in line with service needs.
In return, we offer:
✨ Comprehensive training to support you in your role
✨ Ongoing development opportunities
✨ A full corporate induction programme when you join the Trust
✨ A supportive team environment where your contribution truly matters
If you’re motivated, people-focused, and ready to grow in a rewarding NHS role, we’d love to hear from you!
Main duties of the job
- To greet every patient in a pleasant, professional and calm manner, directing the patient within the correct location within Outpatients.
- Complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
- To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
- To be responsible for ensuring at the end of each outpatient session all clinics are closed and all requested workorders are completed.
- To adhere to the Trust values.
- To assist with the collection of Friends and Family surveys.
- To assist with changes to workflows with new I.T. systems when implemented.
- To be able to prioritise and demonstrate good time management.
To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner. - To ensure strict confidentiality is maintained at all times in respect of what is recorded on patient records.
- To be adaptable and open to change.
To be multi-skilled in your working role as you may be expected to work across all outpatient reception locations currently under the Outpatient Directorate.
Working for our organisation
Detailed job description and main responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Qualifications
Essential criteria
- GCSE or NVQ Level 2 Maths & English or equivalent.
Skills
Essential criteria
- Good IT skills - Microsoft packages including Outlook, Word, and Excel.
- Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
- Good attendance and timekeeping.
- Good verbal and written communication skills.
Desirable criteria
- Knowledge of the NHS.
- Knowledge/use of EPIC.
Experience
Essential criteria
- Dealing with the public/customer service.
- Previous clerical experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Charlotte D'addario
- Job title
- Reception Team Leader
- Email address
- charlotte.d'[email protected]
- Telephone number
- 07826921330
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