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Job summary

Main area
Outpatients
Grade
Band 2
Contract
Fixed term: 12 months (12 month FTC)
Hours
Full time - 37.5 hours per week (7:30-15:30)
Job ref
151-JLM559
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Wexham Park Hospital
Town
Slough
Salary
£25,768 per annum incl HCAS
Salary period
Yearly
Closing
04/12/2025 23:59

Employer heading

Frimley Health NHS Foundation Trust logo

Outpatient Receptionist

Band 2

Job overview

Join Our Team as a Band 2 Receptionist!

Are you an enthusiastic and organised individual looking to make a real difference every day? Our welcoming Outpatients Department at Wexham Park Hospital is seeking a proactive Band 2 Receptionist to become a valued part of our friendly, multidisciplinary team.

In this key front-of-house role, you’ll be the first point of contact for our patients, helping us deliver a smooth, professional, and compassionate service. Previous administrative experience is essential, and you’ll also need the flexibility to work varied hours in line with service needs.

In return, we offer:
Comprehensive training to support you in your role
Ongoing development opportunities
✨ A full corporate induction programme when you join the Trust
✨ A supportive team environment where your contribution truly matters

If you’re motivated, people-focused, and ready to grow in a rewarding NHS role, we’d love to hear from you!

Main duties of the job

  • To greet every patient in a pleasant, professional and calm manner, directing the patient within the correct location within Outpatients.
  • Complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
  • To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
  • To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
  • To be responsible for ensuring at the end of each outpatient session all clinics are closed and all requested workorders are completed.
  • To adhere to the Trust values.
  • To assist with the collection of Friends and Family surveys.
  • To assist with changes to workflows with new I.T. systems when implemented. 
  • To be able to prioritise and demonstrate good time management.
    To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner.
  • To ensure strict confidentiality is maintained at all times in respect of what is recorded on patient records.
  • To be adaptable and open to change.
    To be multi-skilled in your working role as you may be expected to work across all outpatient reception locations currently under the Outpatient Directorate.

 

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 
 
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
 
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Qualifications

Essential criteria
  • GCSE or NVQ Level 2 Maths & English or equivalent.

Skills

Essential criteria
  • Good IT skills - Microsoft packages including Outlook, Word, and Excel.
  • Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
  • Good attendance and timekeeping.
  • Good verbal and written communication skills.
Desirable criteria
  • Knowledge of the NHS.
  • Knowledge/use of EPIC.

Experience

Essential criteria
  • Dealing with the public/customer service.
  • Previous clerical experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Charlotte D'addario
Job title
Reception Team Leader
Email address
charlotte.d'[email protected]
Telephone number
07826921330
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