Job summary
- Main area
- Radiology
- Grade
- Band 2
- Contract
- Fixed term: 12 months (12 months FTC)
- Hours
- Full time - 37.5 hours per week (Mon-Fri 8-4)
- Job ref
- 151-JLM553
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Wexham Park Hospital
- Town
- Slough
- Salary
- £25,768 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 23/11/2025 23:59
Employer heading
Radiology Receptionist
Band 2
Job overview
The post holder will provide essential administrative and clerical support to the Radiology Department, with responsibilities that involve direct interaction with patients. This role plays a key part in ensuring the smooth operation of weekend services by managing patient flow, maintaining accurate records, and handling data entry using the EPIC and ICE computer systems.
The position requires excellent communication skills, attention to detail, and a patient-focused approach. The working hours are Monday-Friday 8am until 4pm.
Main duties of the job
- Provide an efficient and effective service to both patients and other staff
- Maintain a customer care approach at all times.
- Support the introduction of Government, Trust, and Departmental quality and business initiatives.
- Actively encourage feedback as part of the departmental quality initiative
- Maintain the high standards of the department by contributing towards individual and team objectives
- Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
- Convey factual information to patients, including children re: examinations;
- To input patient details accurately into Radiology Information System EPIC .
- Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
- Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
- The staff member will work in our different departments to assist with gaps in the rota and as per operational need
- The post holder must be able to travel to our satellite sites on an ad hoc basis to cover our reception areas where necessary
Working for our organisation
Detailed job description and main responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Experience
Essential criteria
- • Previous reception duties
- • Customer care/dealing with the public face to face or by telephone
Skills & Knowledge
Essential criteria
- • Flexible – able to work on own initiative and within a team
- • Good telephone manner
- • Ability to work to deadlines. Able to work on own initiative and prioritise workload
- • Ability to prioritise work and to adapt to changing circumstances.
- • Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
- • Ability to work without supervision
Desirable criteria
- • Knowledge of the Health Information Systems.
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent.
Desirable criteria
- NVQ in customer care or equivalent qualification
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Prince Philip
- Job title
- Radiology Support Service lead
- Email address
- [email protected]
- Telephone number
- 07468354439
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