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Job summary

Main area
Radiology
Grade
Band 2
Contract
Fixed term: 12 months (12 months FTC)
Hours
Full time - 37.5 hours per week (Mon-Fri 8-4)
Job ref
151-JLM553
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Wexham Park Hospital
Town
Slough
Salary
£25,768 per annum incl HCAS
Salary period
Yearly
Closing
23/11/2025 23:59

Employer heading

Frimley Health NHS Foundation Trust logo

Radiology Receptionist

Band 2

Job overview

The post holder will provide essential administrative and clerical support to the Radiology Department, with responsibilities that involve direct interaction with patients. This role plays a key part in ensuring the smooth operation of weekend services by managing patient flow, maintaining accurate records, and handling data entry using the EPIC and ICE computer systems.

The position requires excellent communication skills, attention to detail, and a patient-focused approach. The working hours are Monday-Friday 8am until 4pm.

Main duties of the job

  • Provide an efficient and effective service to both patients and other staff
  • Maintain a customer care approach at all times.
  • Support the introduction of Government, Trust, and Departmental quality and business initiatives.
  • Actively encourage feedback as part of the departmental quality initiative
  • Maintain the high standards of the department by contributing towards individual and team objectives
  • Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
  • Convey factual information to patients, including children re: examinations;
  • To input patient details accurately into Radiology Information System EPIC .
  • Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
  • Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
  • The staff member will work in our different departments to assist with gaps in the rota and as per operational need
  • The post holder must be able to travel to our satellite sites on an ad hoc basis to cover our reception areas where necessary 

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Experience

Essential criteria
  • • Previous reception duties
  • • Customer care/dealing with the public face to face or by telephone

Skills & Knowledge

Essential criteria
  • • Flexible – able to work on own initiative and within a team
  • • Good telephone manner
  • • Ability to work to deadlines. Able to work on own initiative and prioritise workload
  • • Ability to prioritise work and to adapt to changing circumstances.
  • • Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
  • • Ability to work without supervision
Desirable criteria
  • • Knowledge of the Health Information Systems.

Qualifications

Essential criteria
  • GCSE English and Maths pass or equivalent.
Desirable criteria
  • NVQ in customer care or equivalent qualification

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Prince Philip
Job title
Radiology Support Service lead
Email address
[email protected]
Telephone number
07468354439
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