Skip to main content
Please wait, loading
  1. Sector
  2. Administrative Services job search
  3. Job list
  4. Job details

Job summary

Main area
Surgery
Grade
Band 3
Contract
Fixed term: 12 months (n/a)
Hours
Part time - 34 hours per week (4 Long Days (Must cover Friday))
Job ref
151-ZT-0012
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Wexham Park Hospital
Town
Slough
Salary
£27,106 - £28,850 per annum incl HCAS
Salary period
Yearly
Closing
19/04/2026 23:59
Frimley Health NHS Foundation Trust logo

Elective Booking Officer - Surgery

Band 3

Job overview

Elective & Diagnostic Booking Officer (Surgery - STACC)

A rare and exciting opportunity has arisen to join the Elective & Diagnostic Booking Team at Wexham Park Hospital, at the heart of the Surgical Directorate. If you are looking for a fast-paced, rewarding role where you can make a real difference to patient care, this is your chance.

 You will play a key part in managing patient pathways, ensuring timely access to life-changing surgical and diagnostic services, and supporting the Trust to deliver on its key performance standards. Join a dedicated, supportive team where your contribution truly matters and where no two days are the same.

This is a fast-paced and demanding role, requiring excellent organisational skills and the ability to manage multiple tasks effectively. Strong communication skills are essential, along with the ability to meet tight deadlines, adapt quickly, and maintain a high standard of accuracy.

The successful candidate will enjoy working in a dynamic environment, liaising with patients, clinical staff, and colleagues. A proactive approach, willingness to learn, and the confidence to use your own initiative will be key to success in this role. 

Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

The successful postholder will be responsible for the proactive management of waiting lists and work queues, ensuring patients are scheduled efficiently and in line with Trust and national targets, including RTT and cancer pathways. You will coordinate and book theatre lists for surgeons across a range of specialities, working closely with clinical teams to maximise utilisation and ensure effective use of capacity.

The role requires regular liaison with consultants, clinical teams, and other key stakeholders to support the smooth running of elective and diagnostic services. You will also be a key point of contact for patients, providing clear, compassionate, and timely communication throughout their pathway.

A strong focus on delivering a high standard of customer service is essential, ensuring a professional and supportive experience for both patients and colleagues. The postholder will be expected to work accurately under pressure, prioritise workloads effectively, and contribute to continuous service improvement.

 

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria
  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent
Desirable criteria
  • NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential criteria
  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient situations.
  • Some customer care experience
Desirable criteria
  • Call centre experience
  • NHS experience

Skills and Knowledge

Essential criteria
  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Ability to work under pressure
  • Ability to work using own initiative
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets
Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jody Browning
Job title
Elective Bookings Team Leader
Email address
[email protected]
Telephone number
0300 615 3496

List jobs with Frimley Health NHS Foundation Trust in Administrative Services or all sectors

Apply online nowAlert me to similar vacancies
  1. Sector
  2. Administrative Services job search
  3. Job list
  4. Job details