Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (06:30–20:00: Seven days a week)
- Job ref
- 130-AC057-0426
- Employer
- Swansea Bay University Health Board
- Employer type
- NHS
- Site
- Taith Newydd, Glanrhyd Hospital
- Town
- Bridgend Mid Glamorgan
- Salary
- £26,300 per annum pro rata
- Salary period
- Yearly
- Closing
- 23/04/2026 23:59
Employer heading
Administration and Receptionist
Band 2
Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
This Receptionist post is within a team as part of the establishment for the 28-bedded Low Secure Unit at the Glanrhyd Hospital site which opened in 2015. The Unit provides inpatient beds for Mental Health patients from Swansea Bay University Health Board and Cwm Taf Morgannwg University Health Board. Taith Newydd is part of Specialist Services of the Mental Health and Learning Disability Delivery Unit.
Main duties of the job
To provide a warm and welcoming Reception Service, maintain clinic room diaries, meeting and greeting all visitors to the department checking details patient details, checking case notes, recording attendance via Patient administration system (PAS).
To answer enquiries, receive and relay messages, both in person and on the telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service. Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised.
Ensure all safety protocols are adhered to in order to maintain high levels of security within the low secure unit.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Person specification
Essential Qualifications & Knowledge
Essential criteria
- 5 GCSEs or equivalent, Grade C or above
- Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
- RSA II or equivalent demonstrable experience.
Essential Experience
Essential criteria
- Experience of working in an administrative/office environment.
Essential Aptitude and abilities
Essential criteria
- Able to work hours flexibly
- Ability to travel within geographical area to meet the business needs.
- Good organisational skills
- Ability to use Microsoft Office platforms and systems
Desirable criteria
- Welsh Speaker (Level 1)
- Excellent verbal and written communication skills.
- Ability to prioritise and meet deadlines
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Kate Reed
- Job title
- Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01792 702222
- Additional information
Julie Ingram - Ward Manager
Taith Newydd: 01656 752752
List jobs with Swansea Bay University Health Board in Administrative Services or all sectors