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Job summary

Main area
Catering
Grade
QF0B 351
Contract
Permanent
Hours
Full time - 37.5 hours per week (covering 7 day operation with hours ranging between 6am - 6pm)
Job ref
297-QEF-8320167-A
Employer
QE Facilities
Employer type
NHS
Site
QE Gateshead
Town
Gateshead
Salary
£28,783 per annum
Closing
13/11/2026 23:59
QE Facilities logo

Catering Supervisor

QF0B 351

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible  

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.


Job overview

Supervise the day-to-day operation of catering services, ensuring the safe and efficient production, preparation, and service of food across the Trust. Lead and support catering staff, ensuring service delivery standards, food quality, and customer satisfaction are consistently achieved. Ensure compliance with all food safety legislation, HACCP requirements, allergen management, nutritional standards, and infection prevention procedures. Coordinate staffing arrangements, including rota management, allocation of duties, and supervision of staff performance during operational shifts. Monitor food production, portion control, wastage levels, and stock usage to support efficient and cost-effective service delivery. Complete and review food safety, cleaning, and quality assurance audits, ensuring corrective actions are implemented where required. Support the delivery of high standards of patient dining, staff catering, and hospitality services across the Trust. Work collaboratively with ward teams, housekeeping staff, clinicians, and customers to ensure catering services meet patient and customer needs. Promote safe working practices and ensure compliance with Health & Safety, COSHH, manual handling, and departmental procedures. 

Main duties of the job

 To supervise and coordinate the day-to-day operation of Catering Services, ensuring the delivery of safe, nutritious and high-quality food and beverage services to patients, staff and visitors. The post holder will provide visible leadership and direction to Catering Assistants and other catering staff during operational shifts, promoting a positive team culture, high standards of performance and excellent customer care. The Catering Supervisor is responsible for ensuring compliance with all relevant food safety legislation, Hazard Analysis and Critical Control Point (HACCP) requirements, allergen management procedures, Infection Prevention and Control standards, Health and Safety regulations, and Trust policies. The post holder will monitor food production, storage, regeneration and service activities, ensuring that all statutory and local quality standards are consistently achieved. This responsibility aligns with the requirements described in QEF JD - Senior Catering Supervisor.doc. QEF JD - Senior Catering Supervisor The role requires the effective supervision of staff, allocation of daily work duties, monitoring of service delivery, completion of routine audits, and prompt resolution of operational issues to ensure services run efficiently and safely at all times. The post holder will support the training and development of staff and act as a role model for professional conduct, food safety compliance and customer service excellence. 

Working for our organisation

QE Facilities (QEF) is a wholly owned subsidiary of Gateshead Health NHS Foundation Trust and provides a wide range of essential support services across the Queen Elizabeth Hospital and community sites. These services include catering, domestic services, portering, security, decontamination, switchboard and facilities management, all of which play a vital role in supporting patient care and the smooth operation of the Trust.

Working for QEF offers the opportunity to be part of a dedicated team that makes a real difference to patients, visitors and staff every day. Employees work in a supportive and inclusive environment where teamwork, respect, safety and continuous improvement are highly valued. QEF is committed to investing in its workforce through training, development and career progression opportunities, helping staff develop the skills and experience needed to provide high-quality services.

As part of the wider NHS family, QEF colleagues contribute directly to patient outcomes and experiences, delivering services that are essential to the provision of safe, effective and compassionate healthcare across Gateshead and the surrounding communities.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the role including the main responsibilities.

Person specification

Qualification

Essential criteria
  • NVQ Level 2 or equivelant
  • Supervisor or managment experience
Better Health at Work Award

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jason Riddell
Job title
Head of Facilities
Email address
[email protected]
Telephone number
07970030263

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