Job summary
- Main area
- Linen Assistant
- Grade
- QEFA-10
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 297-QEF-7228737
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £23,875
- Closing
- 20/06/2025 23:59
Employer heading
Linen Services Assistant
QEFA-10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
The successful candidate will operate within the Laundry services team as part of the Logistics Division and will assist in making sure the flow of linen within a critical environment, of all stock requirements is efficient and organised. Assisting in the control of safe storage, retrieval and timely dispatch and distribution to our customers and end users of a wide range of products.
Main duties of the job
· Achieve and maintain the highest standards of linen support to all our customers by ensuring all stock requirements are replenished as necessary to maintain the agreed inventory levels and within the agreed timescales.
· Ensure that all linen deliveries are processed efficiently and within the correct time frames whilst maintaining high standards of housekeeping and always follow safety and security practices and report any damage or discrepancies.
· Responsible for the storage and distribution of all linen and to use your initiative to sort out any problems and escalate to line manager as when deemed necessary.
· Perform general stockroom duties to include but not limited to housekeeping, put-away, stock rotation, cycle counts, systematic replenishment's, and other functions according to customer requirements and service level agreements.
· Perform administration support activities to include but not limited to order entry, expediting, customer call resolution and customer interaction and problem resolution.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
· Operate in compliance with all company values, policies, and procedures.
· Operate in compliance with all applicable internal and external quality processes and standards.
· Using IT systems as and when applicable incl hand held device.
· Risk assessments including manual handling and business continuity.
· Strong communication skills.
· Excellent customer service including always maintaining a professional appearance.
· Possess the organisational skills to multi-task and meet deadlines as needed.
.
Person specification
previous experience
Essential criteria
- relevant experience ideally in NHS environment.
- evidence of following processes and standards.
- IT and administrative experience .
- Attention to detail or previous quality experience.
- experience in a manual/physical role.
Desirable criteria
- ISO standards, quality management processes
- driving licence
- previously worked at QEH
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paul Evans
- Job title
- Materials Management & Linen Manager
- Email address
- [email protected]
- Telephone number
- 0191 445 3410
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