Job summary
- Main area
- Involvement
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 263-SS24-025-LB
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St Georges Park Hospital
- Town
- Morpeth
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Administration Manager
Band 5
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
The Patient and Carer Involvement Service sits within the Corporate Services of the organisation, there are two specialist domains, currently known as the ‘Involvement Service’, and the ‘Peer Support Service’, both interface with clinical and other corporate teams in addition to partner agencies across the Trust footprint.
We are an innovative, ambitious, friendly, and supportive team and are delighted to be able to offer the right person the opportunity to join us in this management role. We welcome interest from enthusiastic, motivated and reliable people, who have a passion for providing a quality service and self-development. You will have direct management responsibility of the Involvement Coordinator staff and will be office based at St Georges Park, Morpeth, full-time.
You will be responsible for the management and ongoing development of a comprehensive efficient and effective administration and clerical team on behalf of the service. Required to not only maintain effective systems and procedures for all areas of work within the Involvement Core Business team, but look to continuously improve systems. This will support the growth of patient and carer involvement across the Trust and the increase of people joining the Involvement Bank. The Involvement Bank is a centralised resource, of over 200 registered people, with lived experience of mental health services, who support involvement activities.
Main duties of the job
The ideal candidate will have excellent leadership skills with extensive experience of working with Microsoft packages, to include Excel, Outlook and Word. You will be expected to analyse, collate and present business sensitive information, recording and reporting in respect of involvement governance, processes, and payments.
With direction from the Quality and Performance Manager you will administer public and internal events. Additionally ensuring there is administrative support in meetings for the Trust and Localities (further details in job description).
You will have significant experience in administration and secretarial management and must demonstrate high levels of accuracy and attention to detail. The role will have a considerable level of autonomy to develop and support the administration team. You must work well with others proving excellent interpersonal and communication skills.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
The post holder must be able to travel across the geographical area of the Trust.
Detailed job description and main responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 9th April 2024
Closing date : 7th May 2024
Please note this vacancy will close once a certain number of applications have been received.
We welcome your application.
Person specification
Education and Qualification
Essential criteria
- Degree Level qualification, Management Certificate or equivalent management experience.
- Good computer skills and a working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint and Patient Information Systems
- Evidence of continuous professional development
Desirable criteria
- Line management/supervisory certificate
Knowledge and Experience
Essential criteria
- Knowledge of issues of working with confidential information and understanding the need for confidentiality
- Has the ability to relate objectives and actions to the strategic aims of the organisation
- Significant experience in administration and secretarial management. Must have experience managing staff and dealing with the public
- Experience of working within a multi-disciplinary team
- Evidence of implementing and leading on change.
- Ability to analyse complex problems and to develop practical and workable solutions to address these.
- Has the ability to relate objectives and actions to the strategic aims of the organisation
- Is able to build relationships with others and make time available to support them
Desirable criteria
- Previous management experience preferably within the NHS
- Leading or directing a team or department
- Experience of dealing with complaints
- Knowledge of HR policies and procedures
- Knowledge of a wider range of NHS issues including national targets and finance issues
- Knowledge of health service management including change management and workforce re-design and modernisation
Skills and Competencies
Essential criteria
- Able to exercise independent judgement and initiative and take responsibility for actions
- Ability to demonstrate negotiating and influencing skills.
- Excellent communication, organisational, people management, time management, negotiation, analytical skills, decision making, problem solving and report writing skills.
- Able to exercise independent judgement and initiative and take responsibility for actions
Role/Team specific requirements
Essential criteria
- Evidence that they are able to behave ethically and actively build relationships with others that enhances people’s capability to do their jobs
- Takes personal responsibility for making things happen by taking control of situations and events where appropriate and which are within the remit of the post
- Demonstrates integrity and fairness in decision making
- Is enthusiastic and proactively embraces change to improve service delivery
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dawn Willis
- Job title
- Head of Patient and Carer Involvement
- Email address
- [email protected]
- Telephone number
- 0167501816
- Additional information
Kellie Godfrey
Quality and Performance Manager
Email: [email protected]
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