Job summary
- Main area
- Digital Product and Delivery
- Grade
- Band 4 (subject to AfC review)
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 263-SS25-067-EW
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Newcastle, Sunderland or Carlisle
- Town
- Newcastle
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 16/09/2025 23:59
Employer heading
Digital Product and Delivery Officer
Band 4 (subject to AfC review)
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
The Digital Customer Operations team of Cumbria Northumberland Tyne and Wear NHS Foundation Trust is expanding!
This is an exciting opportunity to join our team and be involved in a wide range of Digital projects. We are looking for motivated and dynamic individuals to be part of new and exciting projects and product support which will support the Trust’s digital journey.
This is a hybrid working post. The successful applicant must be able to travel to sites based across the whole of Cumbria, Northumberland, Tyne and Wear on a regular basis.
Please note, this post could be subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company the potential Tupe date is 1st October 2025.
Main duties of the job
You will work in a supportive role to the Digital Product and Delivery team. This is an entry level position, to assist with the implementation, configuration, testing, training and ongoing support for clinical and corporate systems and digital solutions.
Covering an area from the Borders of Scotland to the North of Durham, and across North Cumbria, we are actively working with Trust services to improve digital provision.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
The successful candidate will have:
- Educated to A-Level/ NVQ Level 3 or equivalent
- Knowledge of some principles of change management
- Knowledge of a range of digital solutions and systems
- Awareness of problem resolutions processes and user experience
- Experience in delivering customer service
- Experience of digital configuration, testing and training would be desirable
Please find attached job description for full details.
Advertising date : 2nd September 2025
Closing date : 16th September 2025
We welcome your application.
Person specification
Education
Essential criteria
- Educated to A-Level/ NVQ Level 3, or equivalent
- Post is suitable for degree apprentices providing the subject area of the degree is relevant to the post.
- Desire to learn and develop.
Knowledge
Essential criteria
- Knowledge of some principles of change management within an organisation
- Knowledge of Microsoft applications, such as Word and Excel
- Awareness of problem resolution processes
- Awareness of user experience
Desirable criteria
- Knowledge of Project Management principles
Skills
Essential criteria
- Ability to understand, absorb and comply with detailed procedures.
- Excellent interpersonal and communication skills.
- Good analytical and problem-solving skills.
- Must have a high standard of accuracy.
Experience
Essential criteria
- Experience of delivering customer service.
Desirable criteria
- Experience of digital configuration, testing and training.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Philippa Adam
- Job title
- Product and Delivery Manager
- Email address
- [email protected]
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