Job summary
- Main area
- 317 Pharmacy
- Grade
- Dispensary Assistant / Receptionist
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:30 to 18:00)
- Job ref
- Pharma-13-VA1
- Employer
- Newcastle Hospitals PharmaServices Limited
- Employer type
- Public (Non NHS)
- Site
- Freeman
- Town
- Newcastle
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 03/11/2025 23:59
- Interview date
- 11/11/2025
Employer heading
Dispensary Assistant / Receptionist
Dispensary Assistant / Receptionist
Job overview
This is a really exciting time to join our established outpatient pharmacy service 'Newcastle Pharmacy Services'. We provide an outpatient dispensing service to the patients of The Newcastle upon Hospitals NHS Trust. We are looking for motivated and dynamic individuals who thrive in a fast paced, energetic and friendly environment who are keen to develop themselves and the service.
Grade 2
Full time 37. 5 hours per week working Monday -Friday shifts 08:30 - 18:00.
Trustwide. Base at Freeman but expected to cover shifts at both sites when required.
Annual Leave - 27 days holiday per year plus Bank Holidays
Pension: Nest Pension Scheme; 5% employee contribution and 3 % employers contribution
Pay Date: 28th of the month
£24,465 per annum
Interview Date Tuesday 11 November 2025
Main duties of the job
To carry out the full range of reception duties.
Communicate with a diverse range of people who visit pharmacy.
To carry out the full range of Dispensing Assistant duties including the dispensing of prescriptions.
To participate in pharmacy projects and developments and cooperate in implementing new policies and procedures arising from this.
Deals with the public on a daily basis where patients may be upset, distressed or angry due to what they may perceive as being a long waiting time.
Working for our organisation
Our outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust.
Detailed job description and main responsibilities
To carry out the full range of reception duties.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of Newcastle Hospitals Pharmacy Services Ltd that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Person specification
Qualifications & Education
Essential criteria
- Good basic education (e.g. GCSEs or equivalent qualifications / experience)
Desirable criteria
- Evidence of achievement at CSE or GCSE in Maths and English
- NVQ 2 in pharmacy services and the approved underpinning knowledge
Knowledge & Experience
Essential criteria
- Knowledge of Health and Safety and hygiene in the work place.
- Experience of working in a customer/client focused environment
Desirable criteria
- Knowledge of pharmacy stock control systems
- Knowledge of drug names and terminolog
- Knowledge of COSHH regulations
- Knowledge of Standard Operating Procedures
- Pharmacy experience gained in a hospital or community setting
- Experience of stock control and stock management
Skills & Abilities
Essential criteria
- Demonstrate good oral / written communication
- Ability to accurately record and relay messages to the appropriate individual in a busy environment
- Good computer skills
- Excellent customer care skills
- Excellent telephone manner
Desirable criteria
- Good listening skills
- Ability to work to a Standard Operating Procedure or protocol
- Ability to follow verbal instruction
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Elliott
- Job title
- Multi-site Pharmacy Manager
- Email address
- [email protected]
- Telephone number
- 0191 2821935
If you have problems applying, contact
- Address
-
The Newcastle Upon Tyne Hospitals
- Telephone
- 0191 2826276
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