Swydd wag: User Research Officer, NHS Business Services Authority, Newcastle Upon Tyne

Crynodeb o'r swydd

Prif leoliad

User Research Officer

Gradd

NHS AfC: Band 6

Contract

Parhaol

Oriau

Llawnamser
Gweithio hyblyg

37.5 awr yr wythnos

Cyfeirnod y swydd

914-BSA7334469

Cyflogwr: NHS Business Services Authority
Math o gyflogwr: NHS
Gwefan: Stella House
Tref: Newcastle Upon Tyne
Cyflog: £38,682 - £46,580 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 26/08/2025 23:59

User Research Officer

NHS AfC: Band 6

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

In this role, you are accountable for:

1. Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs.

2. Working with project and service teams to devise appropriate research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations.

3. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing.

4. Planning and conducting qualitative research to a high standard – from interviewing to moderating workshops and usability testing sessions – to generate actionable insights in support of the development of digital services.

5. Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influences product/service direction. Ensuring that issues and opportunities are clearly identified and properly reported.

6. Managing ad-hoc qualitative research projects to explore and ensure we are meeting user and business needs.

7. Ensure that a wide and varied cross-section of the public are engaged in user research including those with a range of accessibility needs.

8. Sharing and presenting research findings and recommendations with internal audiences (e.g. project teams and senior decision makers), and external audiences (e.g. to other government teams) when required.

9. Knowledge and experience of best practice user research methodologies and analysis techniques to reveal actionable insights.

10. Having assimilated user insight from multiple sources, to determine gaps and develop recommendations for further research based on evidence.

11. Effectively deliver user research projects within deadlines, maintaining a focus on results despite unforeseen challenges and setbacks.

12. Demonstrable experience of coaching, mentoring and/or advising colleagues on best in practice methodology and able to transfer knowledge effectively to others.

13. Able to present, explain, defend and simplify complex research to ensure comprehension and understanding among both research literate and non-research literate colleagues.

14. Participate within Communities of Practice.

Manyleb y person

Personal Qualities, Knowledge and Skills

Meini prawf hanfodol

Excellent analytical and problem-solving skills, and the ability to quickly and accurately develop recommendations based on qualitative, and quantitative evidence.
Confident in explaining user needs to senior stakeholders and acting as a persuasive advocate for those needs within a project team.
Develop innovative and creative ways to disseminate research and insight to create impact.
Understands a range of research methodologies and know which one to apply in a range of circumstances.
Strong storytelling skills that elicit empathy for the user.
Team worker, co-operative, flexible, hard working.
Proactively identifies and documents user needs.

Meini prawf dymunol

Able to produce artifacts articulating research insights such as experience maps and personas.
Knowledge of accessibility standards.
Highly computer literate, familiar with collaboration tools such as Trello and Jira.

Experience

Meini prawf hanfodol

Significant experience of generating analysis and insight from a range of sources including customer data sets, qualitative and quantitative sources.
Experience of using of a variety of user research methodologies to reveal actionable insights.
Proven ability to transfer and develop skills/ knowledge within a team, both technically and culturally

Meini prawf dymunol

Agile methodology scrum
Continuous Integration and Delivery
Experience of design using GDS standards
Experience as a principle researcher, solely responsible for research project or multiple projects.

Qualifications

Meini prawf hanfodol

First degree or equivalent qualifications and experience in a relevant social sciences related discipline.

Meini prawf dymunol

Degree in Human Computer Interaction/ Sociology/Cognitive Psychology/Market Research or related field.
Relevant professional qualifications

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.

We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

A copy of our Privacy Notice is available to view at the link below:

NHSBSA Privacy Notice

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw: Lucy Mullen
Teitl y swydd: DDaT People Manager
Cyfeiriad ebost: [email protected]

Rhestr swyddi gyda NHS Business Services Authority yn Gwasanaethau Gweinyddol neu bob sector

Gwneud cais ar-lein nawr Anfonwch hysbysiadau ataf am swyddi gwag tebyg

Dod o hyd i swyddi mewn...

Swyddi penodol:

Senior Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will be a Senior Assessor within our multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

As a Senior Assessor, you have the opportunity to focus on delivering direct care. Furthermore, if you have the relevant experience and skills, you can take on an additional responsibility. We limit this to one responsibility to allow for focused time on that topic, rather than having your time stretched too thinly. When taking on an additional responsibility, your case volume is reduced, making time available for this focused time.

For Senior Assessors, additional responsibility options include supporting more complex cases, ensuring quality assurance, providing training, facilitating family engagement, and contributing to pathway development.

About you, and how we will support you

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our additional responsibility Senior Assessor roles) and cross-skill (e.g. into ADHD when we launch that service).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, documentation, development, and team building.

For full details please click below.

Rhagor

Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 4 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

Rhagor

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ADOS Autism Assessor for Children and Young People, based in our Exeter clinic

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week) or a self-employed role (again a minimum of 3 days per week).

Location: This role is in-person based at our Exeter, Devon clinic.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

In-person child observations at our Exeter clinic
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

Rhagor

Crynodeb o'r swydd

Teitl cyflogwr

User Research Officer

NHS AfC: Band 6

Trosolwg o'r swydd

Prif ddyletswyddau'r swydd

Gweithio i'n sefydliad

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Manyleb y person

Personal Qualities, Knowledge and Skills

Meini prawf hanfodol

Meini prawf dymunol

Experience

Meini prawf hanfodol

Meini prawf dymunol

Qualifications

Meini prawf hanfodol

Meini prawf dymunol

Bathodynnau ardystio / achredu cyflogwyr

Dogfennau i'w lawrlwytho

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Dod o hyd i swyddi mewn...