Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 3
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
37.5 awr yr wythnos (x2 full time vacancy and 1 part time vacancy available)
Cyfeirnod y swydd
263-CCG25-155-HN-A
Cyflogwr
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Benton House/Keegan Court/CAV/Molineux
Tref
Newcastle upon Tyne
Cyflog
£24,625 - £25,674 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
22/05/2025 23:59

Teitl cyflogwr

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust logo

Administration Officer

Band 3

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’  We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

  • Cultural diversity staff network
  • Disabled staff network
  • LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

  • Armed Forces and Veterans Staff Association
  • Mind, Health and Wellbeing Community
  • Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post.  The method of payment is a salary deduction from your first monthly pay

Trosolwg o'r swydd

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration teams.  We currently have the following Band 3 Administration Officer vacancies in the teams listed below:-

Older People's Services based at the Campus for Ageing and Vitality, Westgate Road, Newcastle upon Tyne.  Please note the team will be relocating to a new base at St Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT (date to be confirmed).

Fixed Term  to June 2026

(15hrs working Thursday and Friday 9am to 5pm / 8.30am to 4.30pm on a rota basis)

Children and Young People's Service (CYPS), Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE

(37.5hrs working Monday to Friday 9am to 5pm / 8am to 8pm on a rota basis - will be discussed at interview)

Newcastle North-East Community Treatment Team based at Molineux NHS Centre, Newcastle upon Tyne NE6 1SG.

Please note the team is relocating to a new base at Benton House 136 Sandyford Road, Newcastle upon Tyne NE2 1QE in mid 2025.

(37.5hrs Monday to Friday 9am to 5pm)

Newcastle North-East Community Treatment Team based at Molineux NHS Centre, Newcastle upon Tyne NE6 1SG.

Please note the team is relocating to a new base at Benton House 136 Sandyford Road, Newcastle upon Tyne NE2 1QE in mid 2025.

(36hrs Monday to Thursday 9am to 5pm / Friday 9am to 3pm)

 

Prif ddyletswyddau'r swydd

Candidates must be able to demonstrate proven recent demonstrable 12 month experience of the following that are required for this post:

  • Experience in a customer / patient focused environment 
  • Worked in an administrative/secretarial post
  • Fast, accurate typing/keyboard skills
  • Experience of typing and formatting letters and reports
  • Minute taking experience
  • Diary Management
  • A good understanding of inputting data to a database system
  • Ability to be self-directed, motivated and be able to contribute positively within a team
  • Well organised and structured
  • The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
  • The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
  • You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Gweithio i'n sefydliad

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

These are very busy services and the successful post holders will members of the admin teams to support large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.  You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager.

Please find attached job description for full details.

Advertising date : 15th May 2025

Closing date : 22nd May 2025

We welcome your application. Previous applicants need not apply. This vacancy will close once a suitable number of applications are received.

Manyleb y person

Education and Qualification

Meini prawf hanfodol
  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent
Meini prawf dymunol
  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Meini prawf hanfodol
  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
Meini prawf dymunol
  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Skills and Competencies

Meini prawf hanfodol
  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills
Meini prawf dymunol
  • Shorthand skills

Role/Team specific requirements

Meini prawf hanfodol
  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Meini prawf hanfodol
  • Discrete in handling confidential and sensitive information

Additional Requirements

Meini prawf hanfodol
  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Linda Colligan
Teitl y swydd
Administration Manager
Rhif ffôn
07966386883
Gwybodaeth i gefnogi eich cais

Alice Hope

Administration Team Lead:  07773134557

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg