Job overview

An exciting opportunity has arisen for a Band 3 Admin Officer to join our  the Initial Response Team based at Wearmouth View, Monkwearmouth Hospital.

The successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

The post holder must facilitate excellent customer service and be confident in dealing with service users over the telephone. You will undertake a variety of admin duties as assigned to you.

Internal applicants only.

Main duties of the job

Applicants must be able to demonstrate proven recent (12 months) experience of the following:

·         experience in a customer / patient focussed environment

·         verbal and written communication skills

·         worked in a secretarial/ administrative position

·         advanced keyboard skills

·         working knowledge of Microsoft packages

·         minute taking/note taking

·         data inputting

• Daily duties will include liaising with Community Treatment Teams and opening referrals.
• Ensuring SMS texts are sent to service users prior to appointments.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.