Job summary
- Main area
- Digital Product and Delivery
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 263-SS25-066-EW
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St Nicholas Hospital/Hopewood Park/Carleton Clinic
- Town
- Various
- Salary
- £38,682 - £46,580 per annum
- Salary period
- Yearly
- Closing
- 16/09/2025 23:59
Employer heading
Digital Product and Delivery Lead
Band 6
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
The Digital Customer Operations team of Cumbria Northumberland Tyne and Wear NHS Foundation Trust is expanding!
This is an exciting opportunity to join our team and be involved in a wide range of Digital projects. We are looking for motivated and dynamic individuals to be part of new and exciting projects and product support which will support the Trust’s digital journey.
This is a hybrid working post. The successful applicant must be able to travel to sites based across the whole of Cumbria, Northumberland, Tyne and Wear on a regular basis.
Please note, this post could be subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company the potential Tupe date is 1st October 2025.
Main duties of the job
You will work in a supportive role to the Digital Product and Delivery team. You will lead the implementation, configuration, testing and training for clinical and corporate systems and digital solutions. You will also take an active role in the ongoing support and development of digital solutions, ensuring our customers have an excellent experience of digital.
Covering an area from the Borders of Scotland to the North of Durham, and across North Cumbria, we are actively working with Trust services to improve digital provision.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
The successful candidate will have:
- Education to degree level, or relevant experience.
- Experience of using a range of digital solutions and systems.
- Knowledge of change management, and strong organisation skills.
- Experience of producing high quality written documentation, and excellent communication skills.
- Experience of product support would be desirable
Please find attached job description for full details.
Advertising date : 2nd September 2025
Closing date : 16th September 2025
We welcome your application.
Person specification
Education
Essential criteria
- Educated to degree level (or equivalent experience)
- Relevant qualifications in the area of System Administration (or equivalent experience)
- Evidence of continuing professional development.
Knowledge
Essential criteria
- Knowledge of a range of digital solutions and disciplines
- Good knowledge of Project Management methodologies.
- Knowledge of system support management, standards and the applicability of change control process and knowledge bases to promote standards.
- Knowledge in the maintenance of secure system configuration and record keeping to ensure accurate information is recorded.
Skills
Essential criteria
- Ability to lead and manage multiple highly complex workstreams and change activities, including motivation of staff and appropriate delegation.
- Strong interpersonal including the ability to relate confidently and professionally to all levels of staff.
- Ability to facilitate change to realise benefits from projects and change activities.
Experience
Essential criteria
- Successful delivery of projects or project stages, ideally involving change management and IT.
- Experience in the management of system change requests including requirements impact assessment, design, build, test, approval and implementation.
- Experience of designing, configuring, testing, training and supporting digital solutions.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Claire Aberdeen
- Job title
- Digital Customer Services Manager
- Email address
- [email protected]
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