Job summary
- Main area
- Transport
- Grade
- QF0B-410
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-QEF-8201822
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- QEF Spire House
- Town
- Washington
- Salary
- £36,672.53
- Closing
- 10/09/2026 23:59
Employer heading
Operations Manager
QF0B-410
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
To support the Director of Logistics and Deputy Head of Transport in the delivery of logistics services including transport and warehousing to NHS partners. The Operations Manager will lead customer onboarding and integration initiatives within QE Facilities, bringing efficiencies, quality and continuous improvement. In this role, you will work across a number of internal and external contracts providing quality courier and warehousing services to NHS Trusts including Gateshead Healthcare NHS Trust. The postholder will actively lead operations teams and be responsible for ensuring all SLA’s are met.
- We do not offer sponsorship
Main duties of the job
To manage a transport fleet and team of drivers providing transportation services including courier services to clients in a fast paced and regulated activity environment.
Works closely with Senior management, Senior Leadership and clients co-operating between different business functions to provide excellent customer service and manage all activities in accordance with the agreed budget.
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
Detailed job description and main responsibilities
Making sure the Transport operation meets its performance and safety targets, monitoring it and reporting to
senior management. Minimising disruption and resolving any unscheduled delays, having to make operational
decisions in difficult situations sometimes with limited information
Making sure that transport services are ran professionally and efficiently as possible minimising costs, maximising
returns;
Advising on policy and strategic developments and examining business decisions (pricing, level of service provision,
timetable changes) to assess their impact on client and company requirements;
Ensuring that all operations are carried out in accordance with UK and European Union laws and regulations,
particularly relating to health and safety and transport regulations;
Writing clear reports and presenting options and recommendations to senior management;
Analysing results of surveys on customer satisfaction and starting new projects to improve performance;
Meeting clients to deal with complaints and areas of concern, liaising with professional bodies;
Managing and supervising staff, organising work shift rotas and coordinating staff training, performance,
recruitment;
Negotiating and managing contracts and developing new business opportunities whenever possible;
Liaising and negotiating with different external stakeholders as required including highways authorities, and other
transport providers;
Identifying existing and possible future transport problems, developing transport models and investigating the
feasibility of alternatives
To implement and maintain new guidelines/policies and procedures through an effective QMS, identify issues, risks
and opportunities within the department to continually improve on the services delivered.
Person specification
Experience
Essential criteria
- Proven experience in delivering operational improvements
- Demonstrable team management skills, including staff development, scheduling and deployment
Qualifications
Essential criteria
- Full UK Driving Licence
Desirable criteria
- CPC Qualification
- Emergency First Aid
- Professional qualification in logistics management
Knowledge and Skills
Essential criteria
- Excellent leadership and management skills with the ability to motivate and inspire teams.
- IT literate with proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
Desirable criteria
- Thorough understanding of RHA guidance and driving at work regulations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Duncan Wyeth
- Job title
- Deputy Head of Logistics
- Email address
- [email protected]
- Telephone number
- 0191 4452258
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