Crynodeb o'r swydd
- Prif leoliad
- Administration
- Gradd
- NHS AfC: Band 2
- Contract
- Parhaol: Dominique Scanlon 02476932800
- Oriau
- Llawnamser
- Rhan-amser
- Cyfeirnod y swydd
- 444-7316702-MH
- Cyflogwr
- Coventry and Warwickshire Partnership NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Caludon Centre
- Tref
- Coventry
- Cyflog
- £22,383 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 15/07/2025 23:59
Teitl cyflogwr
Call Agent - Band 2 (Full Time)
NHS AfC: Band 2
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
While AI tools can be helpful in generating ideas and drafting initial versions, they should never be the sole source for writing your job application. AI cannot truly understand the specific job you’re applying for or what makes you a good fit. Therefore, it’s crucial to personalise any AI generated content to accurately reflect your skills, experiences and aspirations. Relying solely on AI to write your application may result in generic, impersonal and potentially inaccurate content. Always review and refine any AI-generated text to ensure if effectively communicates your experience, skills, accomplishments, and aspirations and demonstrates your suitability for the position.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Trosolwg o'r swydd
Call Agent - Band 2
Adult Mental Health Services
Based at the Caludon Centre
Adult Mental Health is looking for an enthusiastic and self-motivated people to join our teams.
We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year.
This post requires to cover calls, referrals and administration for the Adult Mental Health Front door and Crisis Resolution & Home Treatment Team.
You will be working with the Adult Mental Health Services - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services.
Prif ddyletswyddau'r swydd
Specifically the role supports the call handling, admin processes and worklists for the Adult Mental Health Front Door.
You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Gweithio i'n sefydliad
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email.
For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Manyleb y person
QUALIFICATIONS
Meini prawf hanfodol
- Good general education including GCSE English & Maths
- NVQ Level 2 in customer service or equivalent level of experience
KNOWLEDGE & SKILLS
Meini prawf hanfodol
- Standard keyboard / IT skills
- Ability to pay attention to detail
- Good Communication Skills both written and verbal
EXPERIENCE
Meini prawf hanfodol
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience within call centre environment
- Dealing with inbound / outbound telephone calls
Bathodynnau ardystio / achredu cyflogwyr
Application numbers
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Dominique Scanlon
- Teitl y swydd
- Admin Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 02476 932800
Rhestr swyddi gyda Coventry and Warwickshire Partnership NHS Trust yn Gwasanaethau Gweinyddol neu bob sector