Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (Mon - Fri 13:00 to 17:00)
- Job ref
- 444-7684587-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- The Caludon Centre
- Town
- Coventry
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/12/2025 23:59
Employer heading
Reception / Admin Support
NHS AfC: Band 2
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
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Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Job overview
Coventry & Warwickshire Partnership Trust
Receptionist / Admin Support
Base: Caludon Centre – Main Reception
Posts: 1 x Permanent 20 hours per week
Times: Monday to Friday working 13:00 – 17:00
We are looking to recruit a Receptionist / Administrative support role, based within an Adult Mental Health service. The post-holder will be required to work within an integrated and skill mixed team, reporting to the Admin Team Coordinator and providing an effective and efficient reception and admin support service to clinicians and managers across the service. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to cover the main hospital reception area and provide general admin support to other services when required within the building.
Main duties of the job
You will be front of house greeting patients and visitors to the service. You will also be providing efficient and comprehensive administrative support to the admin team, clinicians and managers which will include answering calls on the busy main switchboard, taking messages, clinic room bookings
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.
Applicants will be handling telephone calls, scanning documents, maintaining care records and data inputting using our CareNotes/SystmOne software daily – previous experience would be an advantage, but training will be provided.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Essential requirements of this post include a confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.
Person specification
Qualifications
Essential criteria
- Good General Education (e.g., GCSE English and Maths)
Knowledge & Skills
Essential criteria
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential criteria
- Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
Desirable criteria
- Experience of working in a busy office / customer care environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Marian Donnison
- Job title
- Admin Team Coordinator
- Email address
- [email protected]
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