Job summary
- Main area
- Medical Secretary
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (09:00 -17:00 (Mon - Fri))
- Job ref
- 444-7317567-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Willenhall Primary Care Centre
- Town
- Coventry
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading
Medical Secretary - Band 4
NHS AfC: Band 4
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
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Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Job overview
Perinatal Team - Willenhall PCC, Remembrance Road, Coventry, CV3 3DG
Medical Secretary - Band 4
Permanent - 37.5 hours per week
Who we’re Seeking: Applicants with secretarial experience to join our busy admin team in providing a comprehensive secretarial service to Medical Consultants and their clinical teams, supporting the growing demand for provision of care within the Perinatal Mental Health Team. This team provides mental health support for antenatal and postnatal women across Coventry & Warwickshire.
We’re looking for someone who is friendly and approachable with excellent communication skills, who can build working relationships and promote change and efficiency. As well as being a team player, you’ll need to work autonomously and promote a flexible approach and strong work ethic in order to prioritise, multi-task, and delegate workloads.
Applicants will share our values of Compassion, Respect, Excellence, Collaboration & Integrity to present a professional image and maintain the highest standards of customer service and confidentiality.
Interviews will take place face-to-face.
Main duties of the job
The Job Role: As Medical Secretary, you will act as one of the first points of contact for the service, being required to exercise judgement and resolve problems using initiative, and to work unsupervised on a day-to-day basis to meet deadlines. You’ll manage a range of duties, organise workloads, including diary management, and respond to enquiries both internal and external to the organisation. The role will also provide typing support to the Consultants and their teams (digital dictation and other methods), Attention to detail is essential.
This role includes a requirement to supervise and co-ordinate Band 2/3 administrative staff functions and to support the Senior Admin Lead in providing a comprehensive and efficient service.
As a single point of entry service, you will help to manage and co-ordinate referrals from the admin inbox. There will be a requirement to attend Multi-Disciplinary Team meetings and generate outcomes from this meeting in a timely manner.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
Skills and Experience: Your skills will include the ability to priorities, co-ordinate, and delegate your workload and that of other team members. Experience of supervising staff is desirable, as is carrying out appraisals, sickness meetings, etc. Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes, Tracking, etc.
The role is predominantly based on site, however, we can support some home working on a flexible rota basis (likely one day per week) in line with service needs, for which equipment will be provided. Home Wi-Fi network will be required with a confidential space to work in.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person specification
Qualifications
Essential criteria
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3
- QCF Customer Service Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Knowledge and skills
Essential criteria
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other’s workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential criteria
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Beverley Veasey
- Job title
- Senior Admin Lead
- Email address
- [email protected]
- Telephone number
- 024 7621 2176
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