Job summary
- Main area
- Operational Leadership
- Grade
- NHS AfC: Band 8a
- Contract
- 12 months (fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 444-8104016A-CH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Wayside House
- Town
- Coventry
- Salary
- £57,528 - £64,750 Per annum
- Salary period
- Yearly
- Closing
- 12/08/2026 23:59
Employer heading
Operational Service Manager- Childrens Physical Health
NHS AfC: Band 8a
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
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Job overview
Are you an experienced operational leader with a passion for delivering high-quality, safe and effective clinical services? Are you looking for an opportunity to lead service transformation and make a meaningful difference for children, young people and families?
We are seeking an ambitious and motivated Service Manager to join our Children’s and Young peoples Directorate as a Band 8a Service Manager for Community Paediatrics and Dietetic service.
This is an exciting leadership opportunity for an experienced manager to provide strong operational leadership across a designated service portfolio. Working closely with the Head of Service, clinical leads and the wider senior leadership team, you will be responsible for ensuring the delivery of safe, effective, high-quality and financially sustainable services that meet the needs of children, young people and families.
The successful candidate will lead service improvement, workforce development and operational performance, while building strong partnerships across the wider health and care system. This role offers an opportunity to influence strategic direction, drive innovation and support the delivery of outstanding care across integrated services. A clinical qualification or professional registration is welcomed where relevant, but is not an essential requirement for the role
Main duties of the job
- Provide visible operational and clinical leadership across a designated service portfolio
- Lead the planning, management and delivery of high-quality, safe and effective services
- Support delivery of key performance indicators, operational objectives and clinical outcomes
- Lead service improvement, transformation and quality improvement initiatives
- Manage budgets and resources effectively to ensure financial sustainability and value for money
- Provide line management and leadership to multidisciplinary clinical teams
- Support workforce planning, staff development and performance management
- Build strong relationships with internal and external stakeholders across the Integrated Care System
- Lead or support complex incident investigations, complaints and HR processes
- Use data, performance metrics and service intelligence to inform decision-making and service improvement
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
The Service Manager will be a key member of the management team, responsible for providing leadership, operational oversight and strategic direction across designated service areas.
Key responsibilities include:
· Leading the operational delivery of services to ensure high standards of care, quality and safety
· Supporting continuous service improvement and transformation across clinical pathways
· Working closely with the Head of Service and senior colleagues to deliver Trust objectives
· Managing operational performance, governance and risk across service areas
· Ensuring compliance with national standards, Trust policies and regulatory requirements
· Leading multidisciplinary teams to create a positive, high-performing working culture
· Supporting workforce planning to ensure teams have the right skills, capacity and capability
· Monitoring and managing service budgets and resources effectively
· Supporting implementation of innovative models of care and integrated working
· Building collaborative partnerships with local authorities, primary care, acute providers and voluntary sector partners
· Using data and performance intelligence to drive improvements in patient outcomes and experience
· Supporting investigations relating to incidents, complaints and operational concerns
Person specification
Qualifications
Essential criteria
- Educated to Master’s level or able to demonstrate equivalent experience
- Evidence of leadership training and commitment to ongoing professional development
- Strong working knowledge of the health and social care system
Knowledge
Essential criteria
- Excellent communication skills, both written and verbal
- Strong analytical skills with the ability to interpret complex data and reports
- Strong understanding of operational performance, governance and risk management
Experience
Essential criteria
- Significant senior operational management experience within the NHS or equivalent healthcare setting
- Experience delivering service transformation and improvement
- Experience managing complex incidents, complaints or service issues
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Ashley Rice
- Job title
- Head of Service- Childrens Physical Health and LD
- Email address
- [email protected]
- Telephone number
- 02476961455
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