Skip to main content
Please wait, loading

Job summary

Main area
Emergency Medicine
Grade
NHS AfC: Band 4
Contract
Fixed term: 6 months (Secondment can be considered for internal candidates)
Hours
Full time - 37.5 hours per week (14:00 - 22:00 (Flexibility to work Nights and Weekends))
Job ref
218-AC-B4-7883986
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospitals Coventry & Warwickshire
Town
Coventry
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
06/04/2026 23:59
Interview date
17/04/2026

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Patient Tracker

NHS AfC: Band 4

Job overview

To provide a specialised, comprehensive and confidential patient-centered administration and pathway tracking service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the speciality.

The post requires the successful candidate to be flexible to work weekends and nights

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

Main duties of the job

  1. To act as the point of contact to be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.
  2. To be sufficiently skilled to understand the A&E Clinical Quality Indicators including the criteria for 4 hour and 12 Hour targets and breaches and ensure that reasons for breaches are clearly and accurately communicated and recorded.
  3. To accurately record data and seek information when not directly provided.
  4. To work of own initiative and on own ability with minimal supervision to carry out duties of the post

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • Take responsibility for prioritorisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
  • Take responsibility for ensuring the nurse in charge and site manager is aware of the changing pressure within the ED and of capacity requirements
  • Ensure patient pathway markers and actions are recorded on the Trust Emergency Patient Pathway Management System (EPR)
  • Work collaboratively with all disciplines from all areas across the Trust to ensure that patient emergency pathway milestones and Key Performance Indicators are met
  • To be responsible for extracting patient information/data from medical records and entering detail onto EPR Cerner
  • Ensure investigations and subsequent departures from the department are arranged effectively to meet pathway targets
  • Follow protocols for escalation to Nurse in charge, Clinician in charge and Manager of the day.
  • Negotiate appointments for patients with other department/trust members to ensure target are met
  • Interpret and convey information accurately and concisely.
  • Review and track patient information and length of time in the Emergency Department on the Emergency patient pathway system ‘First Net'
  • Take responsibility for highlighting to the appropriate personnel and addressing when possible any process inefficiencies that delay the patient journey
  • Actively assist with the organisation of urgent admissions and liaise with patients, carers and services in a professional and sensitive manner.

For further details of the role please see the attached job description. 

 

Person specification

Qualifications

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Experience

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Knowledge

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Skills

Essential criteria
  • See supporting documents

Commitment to Trust Values and Behaviours

Essential criteria
  • See supporting documents

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kyle Docherty Silva
Job title
Operational Performance Manager
Email address
[email protected]
Telephone number
02476966043
Apply online nowAlert me to similar vacancies