Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (7.30-3.30pm)
- Job ref
- 444-7175089B-BL
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Brooklands Hospital
- Town
- Marston Green
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading
Ward Receptionist - Band 2
NHS AfC: Band 2
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Candidate Information Pack - final version - digital (canva.com)
Job overview
Job Title: Ward Receptionist – Supporting People with Learning Disabilities & Autism
Location: Brooklands Hospital
37.5 hours per week - Monday to Friday
Are you calm, organised, compassionate and passionate about supporting people with learning disabilities and/or autism?
Brooklands Hospital is home to several specialist secure wards supporting adults with learning disabilities and/or autism. We’re looking for Ward Receptionists (officially titled Ward Clerks) who are calm, friendly, and proactive – people who understand the importance of a warm welcome and can help keep our busy wards running smoothly.
This is more than an admin role – you’ll be a key part of the team supporting individuals with complex needs, helping to create a positive and safe environment for both patients and staff.
Main duties of the job
What you’ll do:
- Greet visitors and professionals in a calm, respectful way
- Handle ward admin and support daily operations
- Help create a safe, supportive environment for patients with LD&A
- Be a key team member in a busy, rewarding setting
· Scanning and uploading important documents and data accurately and promptly
· Helping to keep records accurate and up to date.
Working for our organisation
Join our team and enjoy the following rewards:
- Annual leave starting at 27 days + 8 BHs, rising to 33 days + 8,
- Generous pension scheme,
- Childcare vouchers,
- Health and Wellbeing offers for staff,
- Reimbursement of eyesight checks,
- Employee assistance programme (counselling, financial/legal support, etc),
- On-line learning + qualification development programmes,
- Coaching support,
- Success awards, including long service vouchers, etc…
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.
Detailed job description and main responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Want to understand why this work matters?
Watch the Oliver McGowan Mandatory Training https://youtu.be/ouhKSOGm49g – a powerful introduction to the importance of understanding and supporting people with learning disabilities and autistic people.
Person specification
QUALIFICATIONS
Essential criteria
- Good General Education (eg. GCSE English and Maths A-C)
Desirable criteria
- QCF Customer Service Level 2
- QCF Business Administration Level 2
KNOWLEDGE & SKILLS
Essential criteria
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
EXPERIENCE
Essential criteria
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
PERSONAL ATTRIBUTES
Essential criteria
- Work effectively and flexibly as part of a team to meet the needs of the services
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ryan Wheeldon
- Job title
- Admin Team Coordinator
- Email address
- [email protected]
- Telephone number
- 07920 592587
List jobs with Coventry and Warwickshire Partnership NHS Trust in Administrative Services or all sectors