Job summary
- Main area
- Admin/Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 444-7756526-CH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Whitestone Clinic/Highfield House
- Town
- Nuneaton
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 13/02/2026 23:59
- Interview date
- 26/02/2026
Employer heading
Patient Flow Co-Ordinator
NHS AfC: Band 3
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
While AI tools can be helpful in generating ideas and drafting initial versions, they should never be the sole source for writing your job application. AI cannot truly understand the specific job you’re applying for or what makes you a good fit. Therefore, it’s crucial to personalise any AI generated content to accurately reflect your skills, experiences and aspirations. Relying solely on AI to write your application may result in generic, impersonal and potentially inaccurate content. Always review and refine any AI-generated text to ensure if effectively communicates your experience, skills, accomplishments, and aspirations and demonstrates your suitability for the position.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Job overview
The main responsibilities of this post are to coordinate the delivery of clinical interventions for children and young people and their Families within the RISE Service.
They will support specific processes for data management to contribute to the development of services, improve clinical outcomes and contribute to clinical and service audits.
The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regard to the way in which clinical interventions are coordinated.
This role will be based between Whitestone clinic and Highfield House, Nuneaton so there is an expectation to travel.
At times this role may also require travel across various CWPT sites as when required.
Main duties of the job
To respond to telephone queries with families who may be anxious, distressed or aggressive at times in a professional manner demonstrating empathy and sensitivity and being aware of own boundaries to re direct to senior staff.
To respond to, record and report any adverse events or incidents relating to client care in an appropriate and timely manner.
To respond to unpleasant or distressing conditions or behaviour (e.g. verbal abuse, aggression) in a professional manner, demonstrating empathy and sensitivity.
To liaise with other members of the multi-disciplinary/multi-agency team, completing relevant forms and documentation to support referrals to the treatment waiting list with the required degree of urgency under the supervision of the Patient Flow Manager.
To participate in the signposting process, contacting appropriate resources and/or support in order to facilitate effective discharge.
To ensure that up to date written and/or electronic records and activity data are maintained in accordance with professional and Trust standards and policies.
To support multi-disciplinary team meetings by completing and outcoming agendas, adding clinical notes of conversations to patient records and supporting patient flow onto the treatment waiting list
To ensure records around children and young people admitted to Tier 4 hospital are updated. To support patient flow with regards to offered interventions.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
Communication
To contribute, co-ordinate and receive information as part of a multi-disciplinary/multi-agency team to provide a co-ordinated and effective service to clients and carers.
To manage assigned IT systems to communicate with families regarding the allocation of the services they receive
To communicate effectively with professional colleagues and other agencies using range of IT and AV media and equipment (e.g. email, power point, intranet, internet, social media).
To communicate accurate and sensitive information to clients and carers using an appropriate and accessible medium, taking into consideration relevant factors such as background, culture, gender, age and any physical, sensory or learning difficulties, adopting an empathetic approach at all times.
To provide advice and information regarding assessment and intervention and communicate accurate information to others.
Analytical and Judgemental Skills / Freedom to Act
To work to the standards, clinical pathways, protocols and policies within the department and organisation.
To provide accurate data as required by team leads and service manager
Planning and Organisational Skills
To work alongside the administrative team to ensure all processes and procedures related to clinical work are managed coherently and efficiently.
To support the planning and provision of interventions with the multidisciplinary team within the service.
Responsibility for Patients / Clients
Completion of outcome and screening tools as required.
Ensure treatment waiting list forms are completed and that discussions are followed up in meetings as needed
Policy and Service Responsibilities
To actively participate in areas of development within best practice and governance activities relevant to specialist area.
To work within national and local policy guidance and adhere to the current legal framework relevant to specific client group and their carers.
To participate in the personal development review system, ensuring that planned objectives are achieved; to take responsibility for directing your own learning.
To ensure confidentiality of patient and staff information is maintained at all times.
To be familiar with and adhere to the Policies and Procedures of CWPT.
The Trust is an Equal Opportunities employer and the post holder is expected to promote this in all aspects of his/her work.
The post holder is an ambassador for the Directorate and CWPT. His/her actions and conduct will be judged by customers as an indication of the quality of the service provided by the Directorate and the organisation as a whole.
To follow and adhere to the CWPT Health and Safety Policies and instructions and be responsible for your own and others health and safety in the work place.
To ensure that all duties of this post are carried out so that they conform to good equal opportunities practice in line with the CWPT Equal Opportunity Policy and other related policies. The post holder should ensure their actions support equality and diversity at all times.
The legal requirements of the Sex Discrimination Act 1975 (as amended), Race Relations Act 1976 (as amended), Equality Act 2010 and all other Equalities legislation as it is enacted.
Safeguarding Children & Vulnerable Adults is your responsibility. Familiarisation with, and adherence to, CCHS Safeguarding policies and Coventry Safeguarding
Children Board procedures is an essential requirement of all employees, as is the participation in related mandatory training.
To work to the standards and comply with professional ethics for occupational therapy practitioners as lay down by the College of Occupational Therapists (COT 2005), relevant DH and other local and national standards.
Responsibility for Financial and Physical Resources
To be responsible for the maintenance of good practice in the cleaning, safe storage and security of departmental equipment and physical resources e.g. equipment.
To order equipment and resources as requested by leadership team within the service.
Physical Skills
To be able to access a keyboard on a daily basis and utilise adequate skills to formulate letters and reports and input data into information systems.
Manual handling of equipment and resources.
Word-processing and inputting data. Repetitive movements as required for data input
Responsibility for Staff
To participate in the delivery of in-service education and training to staff and other disciplines and/or agencies as required.
To support aspects of the induction and training of new starters within the service as required
Responsibility for Information
To maintain up to date clinical records for children and young people in accordance with CWPT policy and local departmental protocol and under the Data Protection Act 2018.
To use and update in a timely and prompt manner current organisational data collection and clinic systems.
To collate and analyze information under the guidance of the leadership team to inform service review and development.
Research and Development
To support in departmental audit/research activity as required.
To support/participate in service development projects and support in highlighting service development needs and opportunities as they arise.
Physical Effort
Combination of sitting, standing and walking
Frequent need to be seated for a considerable amount of time i.e. at a computer
Frequent sitting or standing in a restricted position
Prolonged periods of concentration
Working locations will vary and may be office based or in a more clinical setting, travel to support services taking place at other Trust locations may be required
Potential exposure to verbal aggression via telephone calls and face-to-face contact
Possible risk of physical aggression from service users.
Mental Effort
To independently write up clinical notes with accuracy and in a timely manner.
To manage own workload under periodic supervision.
To work with data systems containing complex information and statistics in order to provide reports.
Emotional Effort
To be aware of the sensitive nature of information that maybe shared about the children and young people in our service and ensure that any issues are discussed in supervision.
Working Conditions
To be able to travel to community locations, taking a range of therapeutic equipment as required.
OTHER DUTIES
1. The post holder will be required to use a computer, either a stand alone or as part of a networked system, and will be responsible for the quality of information. The amount of time spent on this type of work will depend vary.
2. The Trust embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down in this initiative.
3. The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set.
4. The Trust has a No Smoking Policy that prohibits any smoking whilst at work.
5. To follow and adhere to the Trusts Health and Safety Policies and instructions and be responsible for your own and others health and safety in the work place.
6. The post holder is expected to contribute to the creation of a working environment where everyone feels respected valued and treated with dignity.
This job description is not exhaustive and may be amended in consultation with the post holder. It should be reviewed whenever major changes have been agreed to the post and should be reviewed as part of the annual appraisal process to ensure it remains an accurate reflection of the duties and responsibilities undertaken by the post holder.
Safeguarding Children and Adults
All Trust staff have a responsibility to ensure the safeguarding of children, young people and vulnerable adults. This includes attending statutory and mandatory training, adhering to local Safeguarding Children and Adults boards policies and procedures and inter-agency guidance as identified in the Trust Safeguarding policies and procedures.
Confidentiality
Personal information and many of the duties of this post are of a confidential nature and disciplinary action will be taken if confidential information is divulged to inappropriate persons.
Data Protection Act
All staff are reminded of their duties and responsibilities as employees under the General Data Protection Regulations (2018) and in particular to ensure that Personal Data is not negligently or unlawfully handled or disclosed to unauthorised persons.
Infection Control
As an employee of Coventry and Warwickshire Partnership Trust you are responsible for protecting yourself and others against the risk of acquiring a Healthcare Associated Infection. All staff, clinical or non-clinical are expected to comply with infection control policies and procedures. You will attend the mandatory infection control training and updates as required by the Trust.
Environmental Issues
The Trust is committed to reducing its impact on the environment by preventing pollution, continually improving it environmental performance which increases the wellbeing of staff and patients. As a member of staff you are expected to adhere to policies to assist the Trust in meeting its environmental and sustainability targets.
Person specification
Qualifications
Essential criteria
- English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this.
Knowledge and skills
Essential criteria
- Excellent organisational skills and ability to multitask
- Standard keyboard / IT skills
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Other
Essential criteria
- Ability to travel to multiple sites
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Natalie Barwick
- Job title
- Waiting List Manager - CORE CAMHS
- Email address
- [email protected]
- Telephone number
- 07899066511
List jobs with Coventry and Warwickshire Partnership NHS Trust in Administrative Services or all sectors




