Job vacancy: Team Secretary - Medicine, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Medicine
Grade: Band 3
Contract: Permanent
Hours: Part time - 25 hours per week (5hrs x 5 days per week)
Job ref: 230-36763603-PCD-D

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital NHS Trust
Town: Nuneaton
Salary: £25,760 - £27,476 per annum pro rata
Salary period: Yearly
Closing: 24/04/2026 08:00
Interview date: 19/05/2026

Team Secretary - Medicine

Band 3

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

Main duties and Responsibilities

To work as part of a specialty team.

Responsible for the typing of all correspondence relating to out-patients and in patients as well as typing departmental correspondence.
Arranges patients new and follow up appointments as required using PAS system and liaison with appropriate departments and in line with patients’ needs.
Receives enquiries from patients and staff, resolving straightforward enquiries and forwarding more complex issues to the most appropriate member of the team.
Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.
To organise meetings and appointments for the consultants and the specialty team and make adjustments in line with agreed protocols where necessary.
To participate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System and make suggestions for the improvement of office systems and processes.
To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.
To order and requisition stationery in line with the specialty teams needs ensuring that stock levels are regularly maintained and reviewed.
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patient’s records.
To take responsibility for tracking patients notes in the office.
To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.
Prepare and fax any correspondence as and when required.
To ensure that all Trust performance standards for turnaround times are maintained and adhered to.
To participate in appraisals and personal reviews and work to achieve agreed set objectives.
To participate in appropriate training and development activities.
To participate in team, professional and personal development activities and maintain commitment to continuous development and improvement.
To flag any operational, or resourcing issues to the Team Leader in a timely manner to facilitate resolution.
Be prepared, where operationally viable to provide support to other teams within the Directorate for periods of sickness absence and annual leave.

Relationships

Internal

General Manager
Operational Managers
Consultant Medical Staff
Junior Medical Staff
Ward Managers and Department Heads
Team Secretaries
Patient RTT Trackers
Clerical Officers
Directorate Administrator

External

Patients and members of the public
General Practitioners
Consultant and junior medical staff from other hospitals
Secretaries from other hospitals
Suppliers
Medical Representatives
Overseas Dictation Companies

Special Requirements

The post holder will be required to be seated for long periods and use a computer for duties of this role.
There may be periods of frequent distractions.

Person specification

Experience and Knowledge

Essential criteria

Minimum of 12 months secretarial experience.

Qualifications and professional training

Essential criteria

English Language ‘O’ Level or equivalent
Able to demonstrate good basic education
RSA II (or equivalent) typing skills

Personal Qualities

Essential criteria

Ability to respond to work as part of a team or on own initiative
Conscientious and hard working
Ability to deal with distressing situations
Tact, diplomacy and resilience
Proven flexibility
Ability to adapt to change
Commitment to personal development and service improvement

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.