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Job summary

Main area
Medical Secretary
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
444-8342177-CH
Employer
Coventry and Warwickshire Partnership NHS Trust
Employer type
NHS
Site
Hunter House
Town
Rugby
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
11/10/2026 23:59
Interview date
21/10/2026

Employer heading

Coventry and Warwickshire Partnership NHS Trust logo

Medical Secretary

NHS AfC: Band 4

Job overview

Are you a compassionate team player with a passion for supporting clinical teams and delivering exceptional service? We are looking for a highly organised Medical Secretary to join our Children & Young Peoples support services team (also know as CAMHS) to provide vital administrative support to consultant psychiatrists, junior doctors, and healthcare staff. 

The role is based at Hunter House, part of The Railings in Rugby with occasional cross cover to support staff in other locations (inc Stratford,
Rugby and Coventry). The ability to travel independently between the sites is a requirement of the role & travel between sites during the working
day will be reimbursed via e-expenses. 

We are a team committed to excellence, respect, and integrity. As a key first point of contact, you will help ensure smooth day-to-day work, manage clinics and correspondence, and coordinate a wide range of tasks.

Working collaboratively with the Senior Admin Lead and wider admin team, you'll offer support to junior staff, uphold confidentiality, and support the consistent delivery of high-quality patient care.

Main duties of the job

§  Deliver a professional and confidential secretarial service to medical staff

§  Manage diaries, clinic bookings, and patient follow-up appointments

§  Assist the Senior Admin Lead in coordinating work to support staff to ensure efficient workflow

§  Liaise with patients, service users, and stakeholders in a compassionate and respectful manner

§  Support the coordination of medical rotas and meetings

§  Handle sensitive information with the utmost integrity and discretion

Working for our organisation

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

  • generous annual leave entitlement which increases during your time with us
  •  excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Detailed job description and main responsibilities

§  Experience in a medical secretary or similar admin role

§  Excellent communication, organisational and IT skills

§  Ability to work independently, prioritise tasks, and use initiative

§  A flexible, collaborative, and patient-focused approach

Join us and make a real difference in an environment that values compassion, teamwork, and continuous improvement.

For an informal discussion please contact Sian Hooper – Senior Admin Lead

[email protected]

Person specification

Qualifications

Essential criteria
  • Good General Education (eg. GCSE English and Maths A-C)
  • QCF Business Administration Level 3 (or equivolent)
  • QCF Customer Service Level 3 (or equivolent)
  • QCF Team Leading Level 2/First Line Management Level 3 (or equivolent)
Desirable criteria
  • Competent in working with & organising multiple consultants/medical professional diaries & clinics

Experience

Essential criteria
  • Competent working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint & Access)
  • Experience of working in a busy office/customer care environment
  • Experience of working in a supervisory role and delegating work
  • Medical secretarial experience
Desirable criteria
  • Competent working with EPR (electronic patient record) systems/software

Other

Essential criteria
  • Ability to travel to multiple sites
Desirable criteria
  • Own transport

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Application numbers

This vacancy may close early as it may attract high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sian Hooper
Job title
Senior Admin Lead
Email address
[email protected]
Telephone number
01788 513733
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