Detailed job description and main responsibilities

Communication

 · To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide.

 · Maintain good communication links with contractors.

 · Communicate, establish and maintain professional relationships with: Ø External contractors Ø Infection Control Department Ø Heads of Nursing and Matrons Ø Ward Managers Ø Senior Trust staff

· Liaise with other departments and services to disseminate information efficiently. · Regularly communicate, establishing and reporting baseline responsibility with direct line manager.

· Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide.

· Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications · Ensure that any breach in standards is reported promptly to your line

· Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary. Domestic Services In line with the Domestic Cleaning specification:

· Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate

· Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted

· If any maintenance/ nursing/equipment issues found raise with relevant department

· Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe

· Results spread sheet to be updated to Head of Operational Facilities on a weekly basis Linen Services

· Monthly stock take of staff uniforms

· Monitoring of the Contracted Linen Supplier to ensure compliance with specification Portering

· Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers

· Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing. Car Parking

· Process parking permit applications and renewals efficiently and accurately

· Respond to customer enquiries by phone, e-mail and in person

· Provide administrative support to the Parking Team · Maintain accurate records of parking usage, payments, and enforcements action

· Escalating Parking Charge notices to the nominated car parking management provider for swift resolution

· Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas General Duties

· Producing and typing up of all audit results in a timely manner

 · Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme

 · Assist with processing of invoices for all sections under Hotel Services Department